Customer Service Representative

2 months ago

Cape Town, Western Cape, South Africa abc Full time

Job Function

The Customer Service Representative represents the company 'abc' by addressing incoming inquiries. The role performs basic administrative tasks, including customer support and operational duties. Typically works on routine assignments. The representative understands and addresses customer needs, which may include resolving issues and educating customers. Records details of inquiries and takes action accordingly. Escalates unresolved customer grievances.

Key Responsibilities

  • Provide exceptional customer service to promote positive outcomes for customers and the company.
  • Build rapport with customers to resolve issues and improve satisfaction.
  • Navigate multiple internal and external computer systems to access customer information.
  • Participate in a multi-disciplinary team to achieve common goals.
  • Communicate effectively with customers, colleagues, and management.
  • Meet typing speed and accuracy requirements.
  • Solve complex problems and provide clear written and verbal communication.

Requirements

  • High school diploma or equivalent.
  • Minimum Matric / Grade 12.
  • Preferred but not required: 1 year BPO experience – Voice in a similar industry.
  • Desired: knowledge of US health insurance or similar industry.
  • Customer service background.

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