Ops Manager: Service Operations

2 months ago


Centurion, South Africa BCXP Full time

Business unit, Department, Reporting Business Unit Operate Department IT Operations Centre (ITOC) Job grade/level M6
Core Description
OR
5 years’ experience in ICT call centre and related infrastructure services, of which 2 to 3 years is at a management/supervisory level. Certifications Professional Memberships in Relevant Industry Level of Engagement & Span of Control Span of Control 1-30 Level of Engagement Engagement with relevant stakeholders within the organisation, internal and external to the business.
Special Requirements / Employment Condition Valid Drivers license Required to travel locally Workplace / Physical Requirements Hybrid Remote Worker Non-Billable
"BCX is an equal opportunity employer and appointments will be made in line with our employment equity plan and talent requirements. We seek to promote the employment and advancement of designated groups, inclusive of people with disabilities, while building an inclusive workforce that embraces diversity."



  • Centurion, South Africa BCXP Full time

    **Ops Spec**: Service Delivery Business Unit Operate Department Service Delivery - Philip Job grade S6 Core Description The Ops Specialist in Service Management is responsible for overseeing and optimizing the delivery of services within the allocated customers. This role primarily involves desk-based activities, but not limited to, including monitoring...


  • Centurion, South Africa BCXP Full time

    **Ops Spec**: Service Delivery (Temp) Business Unit Operate Department Service Delivery Job grade S6 Core Description The Ops Specialist in Service Management is responsible for overseeing and optimizing the delivery of services within the allocated customers. This role primarily involves desk-based activities, but not limited to, including monitoring...


  • Centurion, South Africa BCXP Full time

    Ops Spec: Service Delivery (Temp)Business UnitOperateDepartmentService DeliveryJob gradeS6 Core DescriptionThe Ops Specialist in Service Management is responsible for overseeing and optimizing the delivery of services within the allocated customers. This role primarily involves desk-based activities, but not limited to, including monitoring service...


  • Centurion, South Africa BCXP Full time

    **Ops Spec**: Service Delivery Business Unit Operate Department Service Delivery - Gary Job grade S6 Core Description The Ops Specialist in Service Management is responsible for overseeing and optimizing the delivery of services within the allocated customers. This role primarily involves desk-based activities, but not limited to, including monitoring...


  • Centurion, South Africa BCXP Full time

    Business unit, Department, Reporting Business Unit Operate Department IT Operations Centre (ITOC) Job grade/level M6 Core Description To be responsible for leading and managing the support team within the IT Operations Centre (ITOC) by overseeing the delivery of services, within the dedicated incident response centre and provide support for IT Service desk...


  • Centurion, South Africa BCXP Full time

    **Ops Spec**: Service Delivery Business Unit Operate Department Service Delivery - Wayne Job grade S6 Core Description The Ops Specialist in Service Management is responsible for overseeing and optimizing the delivery of services within the allocated customers. This role primarily involves desk-based activities, but not limited to, including monitoring...


  • Centurion, South Africa BCXP Full time

    **Ops Spec**: Service Delivery Business Unit Operate Department Service Delivery - (Kennedy) Job grade S6 Core Description The Ops Specialist in Service Management is responsible for overseeing and optimizing the delivery of services within the allocated customers. This role primarily involves desk-based activities, but not limited to, including monitoring...


  • Centurion, South Africa BCXP Full time

    Business unit, Department, ReportingBusiness UnitOperateDepartmentService DeliveryJob gradeS6 Core DescriptionThe Ops Specialist in Service Management is responsible for overseeing and optimizing the delivery of services within the allocated customers. This role primarily involves desk-based activities, but not limited to, including monitoring service...


  • Centurion, South Africa BCXP Full time

    Business unit, Department, Reporting Business Unit Department Quality Ops UCS and Change Job grade S6 Core Description To perform Problem Management activities according to policy, process and procedures as agreed for contracted services to reduce the number of major incidents impacting the business. To facilitate collection of information from incidents and...


  • Centurion, South Africa BCXP Full time

    **Ops Specialist**: Data Insights and Process Automation Business Unit Operate Department Business Performance Job grade/level S6 Reports To Snr Specialist: Pricing & Profitability Core Description The Ops Specialist for Data Insights and Process Automation is responsible for supporting the effective operational management and deployment of data-driven...


  • Centurion, South Africa BCXP Full time

    Business unit, Department, Reporting Business Unit Operate Department Managed Services Cloud Job grade/level M6 Core Description Responsible for managing the Call Centre SLA in accordance with standard processes and procedures, manage problems and identification of SIP’s and CSI’s, P1 and P2 incidents and escalations and proactively identifying and...


  • Centurion, South Africa BCX Full time

    Job title : Ops Manager: Active Directory COEJob Location : Gauteng, CenturionDeadline : December 28, 2024Quick Recommended Links Jobs by Location Job by industries Core Description Responsible for managing and leading support team on an operational level. Support best practices, deadlines, and quality control to provide enterprise level support to our...


  • Centurion, South Africa BCX Full time

    Job title : Ops Manager: Active Directory COE Job Location : Gauteng, Centurion Deadline : December 28, 2024 Quick Recommended Links Jobs by Location Job by industries Core Description Responsible for managing and leading support team on an operational level. Support best practices, deadlines, and quality control to provide enterprise...


  • Centurion, Gauteng, South Africa WNS Global Services Full time

    Job OverviewWNS Global Services is seeking a highly skilled and organized Lead Associate – Ops to provide administrative support to project managers.Key ResponsibilitiesProvide clerical support to project managers, ensuring seamless day-to-day operations.Assist in the development and implementation of administrative processes and procedures.Collaborate...


  • Centurion, South Africa AVBOB Full time

    **YOUR RESPONSIBILITIES WILL INCLUDE**: - Plan the release of project deliverables and release life cycle with the approval of Business and ICT Managers. - Communicate the project-related release management tasks such as release plans, timelines, requirements, etc. between different project and business teams. - Identify the release related risks and...

  • Senior Ops Specialist

    2 months ago


    Centurion, South Africa African Arete Full time

    We are seeking an Ops Specialist for our client in Centurion, Gauteng. This role is responsible to effectively management and optimization of software assets throughout its lifecycle for clients. By implementing Software Asset Management practices, processes, and tools to reduce costs, mitigate compliance risks and maximize the value of the software...


  • Centurion, South Africa BCXP Full time

    Business Unit, Department, Reporting Job grade/level S6 Business Unit CSO Department Commercial Position reports to Ops Managaer: Sales Support Span of Control 5 - 10 Core Description Handles non-selling processes and tasks inherent in the sales process to ensure that customer requirements and expectations are met. Provides assistance to the Sales teams to...


  • Centurion, South Africa BCXP Full time

    Business unit, Department, Reporting Business Unit Solutions Department Health & Retail Solutions Job grade S6 Core Description Responsible for managing and controlling the resources required to deliver the contracted services to clients, by being fully aware of the status of all services provided to the client, as well as to initiate interaction with the...


  • Centurion, South Africa BCXP Full time

    Business Unit, Department, Reporting Job grade/level S6 Business Unit CSO Department Commercial Position reports to Ops Specialist: Proposal Centre (Lead) Span of Control N/A Level of Engagement Interacts with various stakeholders within BCX, both on manageament and operational levels Core Description To partner with the sales force to co-ordinate, manage...


  • Centurion, South Africa Exxaro Resources Full time

    Job title : Exxaro Aga Setshaba NPC Ops Manager Job Location : Gauteng, Centurion Deadline : January 05, 2025 Quick Recommended Links Jobs by Location Job by industries Minimum Requirements    QUALIFICATIONS: B Degree (Hons) (Relevant) (Essential/Minimum or) BCom (Hons) Business Management (Essential/Minimum) Certificate Project...