Community Manager

2 weeks ago

Durban, South Africa OLIVER Full time

**Role**: Community Manager

**Location**:Durban, KwaZulu-Natal, South Africa

**ROLE MISSION**

Working in partnership with our client, the Community Manager fosters and builds a social community through Facebook, Instagram, Twitter and TikTok. Working closely with the Social Media Manager & Brand Managers the role represents the voice of the consumer, monitoring conversations, posting content and managing the daily operations of various social challenges. The account consists of three key divisions - Baking, Culinary & Spreads and working in a team of 9 -12.

**ABOUT THE TEAM YOU WILL BE JOINING**

Reporting to the Content Team Lead, the Community Manager will be responsible for management of the social platforms. Data will be captured and shared with Brand Teams for monthly reporting. This in house team will be responsible for social media management as well as providing digital data insights and strategy
to the greater brand teams.

**WHAT YOU WILL BE DOING IN YOUR ROLE**
- Help build, grow and manage online communities
- Identify and track relevant community data metrics
- To champion creativity and excellent customer experiences
- To manage and review the work of creators to ensure consistent processes are followed
- To act as brand guardian to ensure all work produced is faithful to the client's brand guidelines
- Adoption and use of the brand's voice - responding to and engaging with the user community

**WHAT SKILLS WILL HELP YOU BE SUCCESSFUL**
- Passion for delivering on-brand and on-brief social communications
- Pro-active planning and leadership of creative community initiatives
- Practical know-how to manage social media channels especially with their intricacies
- Experience using analytical tools for decision making
- The ability to manage and filter workflow as well as organise and prioritise workloads to maximise productivity.
- Understanding of how to integrate with a client-side team whilst maintaining a top tier agency service.
- 3+ years of relevant experience

**ABOUT OUR COMPANY**

Lots of agencies say they're different. OLIVER is.

OLIVER believes that agencies work better inside a brand's organisation; delivering more effective work at the speed required to drive modern businesses forward. Using our unique Inside Intelligence methodology, we build specialist, dedicated in-house agencies that collaborate with clients to form better marketing solutions.

Established in 2004, our model is now driven by over 4000 people, working across more than 200 in-house agencies globally. Clients include The Guardian, Unilever, Barclaycard, PepsiCo, AXA, The AA, Adidas, BMW, Post Office, and 3M. OLIVER is part of the Inside Ideas Group (IIG), which also includes a global content agency to Adjust your Set, design, experience, and engineering company DARE and property marketing specialists Aylesworth Fleming.

**OUR VALUES**

We are a company built on our values, we have given you a brief overview below but would love to tell you more.

Be** Ambitious** to succeed

Be **Imaginative** to push the boundaries of what's possible

Be **Inspirational** to do groundbreaking work

Be **always learning and listening** to understand

Be **Results-focused **to exceed expectations

Be **actively pro-inclusive and anti-racist** across our community, clients and creations

Follow us on Instagram oliver.talent

Job Id: 6817

LI-Onsite #LI-KF1
- We've set ambitious, market-leading environmental and social goals around sustainability at OLIVER. _We have committed to be net zero by 2030 and take far reaching action on DE&I in the sector. _We expect everyone to contribute to our mission, embedding sustainability into every department and through every stage of the project lifecycle._

Inside Ideas Group and its' affiliates are equal opportunity employers committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All [suitable] applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodiversity, disability status, or any other characteristic protected by local laws.

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