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IT Support Administrator

1 month ago

Cape Town, South Africa STADIO HIGHER EDUCATION Full time

Background
STtadio is a multi-campus higher education institution with a national footprint, as well as hosting several student support centres in South Africa and Namibia. STADIO endeavours to widen access to top quality higher education and highlight the importance of equipping graduates with accredited qualifications that are recognised by industry. STADIO offers a variety of academic and career-focused undergraduate and postgraduate qualifications through both contact and distance learning modes of delivery.
Stadio is a comprehensive private higher education institution, consisting of the following academic schools:
Administration and management
Architecture and engineering
Commerce
Education
Fashion
Humanities
Information technology
Law
Media and design
Policing and law enforcement

**Key role**:
**Responsibilities**:
Troubleshoot and resolve software, hardware, and network connectivity issues.
Maintain and monitor telephony hardware and software (Microsoft Teams).
Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
Collaborate with other IT team members to resolve complex technical issues.
Manage user accounts, permissions, and access rights in accordance with IT policies.
Perform routine maintenance and updates on IT systems to ensure optimal performance and security.
Document all support activities, solutions, and procedures for future reference.
Provide training and guidance to end-users on IT-related topics and best practices.
Stay up to date with the latest technologies and IT trends to provide proactive support and recommendations.

**Additional information**:
This is a full-time position based at our Bellville Campus.
Occasional evening or weekend work may be required for scheduled maintenance or special projects.

**Minimum requirements**:
Proven experience in IT support or a similar role.
Bachelor's degree or diploma in information technology preferred.

**Key attributes**:
Strong knowledge of Windows operating systems.
Proficiency in troubleshooting hardware, software, and network issues.
Excellent communication skills, both written and verbal.
Ability to work independently and collaboratively in a team environment.
Customer-focused attitude with a dedication to providing high-quality support.
Attention to detail
Ability to use knowledge base resources to resolve problems.
Relevant Microsoft certifications are a plus.