Donor Support

7 months ago


Cape Town, South Africa Recruitment Matters (Pty) Ltd Full time

Our client is looking for a Donor Support & Administration to join their team.

**Responsibilities**:

- Assisting Head of Fundraising with administration and data requests.
- Assisting with internal quality assurance processes for external service providers.
- In conjunction with the Database Officer and Donor Support and Administration, completing donor amendments upon request by donors.
- Attending to Service Provider support queries.
- Ensuring that Donor Support standard operating procedures are kept up-to-date.
- Ensuring that FAQ’s and scripted responses are continuously updated and stored appropriately.
- Assisting the Fundraising Team with overflow and/ or projects relating to data entry, checks, research and maintenance.

**Key Skills**:

- Excellent time management skills and attention to detail.
- Excellent written and spoken English.
- Proficiency in MS Office suite, including Excel.
- Experience with CRM systems such as Salesforce.
- Excellent interpersonal and organisational skills.
- Great affinity to animal welfare and our client's vision and mission.

**Qualifications**:

- Several years of relevant experience and/ or educational background, with NGO experience is advantageous.

**Job Types**: Full-time, Permanent


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