Executive Vip Manager

2 weeks ago


Johannesburg, South Africa Profession Hub Full time

As an Executive VIP Manager, you are responsible and accountable to maintain and increase customer relationships exponentially. Through individualised attention the anticipation is to foster for the interim and longer-term value contribution of customers to the company.

**Requirements**:

- Completed Grade 12/matric
- 5 years’ experience in the capacity of Executive VIP Manager
- 3 years’ experience in the capacity of VIP Hosting
- Solid analytical acumen
- Solid track record in building meaningful relationships with players
- Solid track record in implementing and enhancing player reward and recognition programs
- Proven track records in increasing player revenue, profitability and maximize lifetime value
- Knowledge and experience in the online gaming industry and/or the land-based casino environment
- Excellent written and verbal communication skills

**Advantageous**:

- Degree or Diploma or studying towards related qualification
- Drivers Licence and has own vehicle

**Primary Areas of Responsibility**
- Develop and implement communication and investment strategies for retaining & growing the existing customer base
- Develop and implement strategies for retaining & growing high value VIP players
- Track and report on the success of implemented strategies
- Specific focus on data quality, profile data collation, development of promotions and gifts/incentives to this client segment and reporting results
- Be responsible for maintaining the integrity of the player experience (and brand where required) within their target region
- Devise and initiate strategies to target customers with regards specific player experiences which promote activity and retention as an outcome
- Travel internationally for player meetings or events as required
- Devise and implement initiatives to generate revenue and player activity
- Increase player revenue, profitability and maximize lifetime value

**General**
- Complete all admin related duties
- Integrity
- Commitment
- Team spirit
- Loyalty & Respect
- Tenacity, drive and urgency

**Skills & Competencies**:

- Comfortable working shifts, weekends, and public holidays when required
- Good organisational skills
- Must be able to build and sustain new relationships
- Well-tempered and can communicate at all levels and respectfully
- Great listening skills
- Pays attention to detail
- Has a mature personality and be able to handle stress
- Fast learner that can grasp new concepts and run with new projects independently
- Able to manage volumes and be efficient working under pressure
- Excellent project planning skills
- Able to work independently with mínimal supervision
- Enthusiastic, energetic and displays positive behaviour
- Has a high sense of Integrity
- Displays trustworthiness and Commitment to the business
- Can influence and drive the desired Team spirit
- Has a sense of urgency
- Ambitious and driven to grow and achieve success


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