Program Manager: Group Loyalty

4 weeks ago

Midrand, South Africa Vodafone Full time

**Role purpose**:
The Senior Specialist: Program Management role is based within the Group Strategy & Commercial function and will oversee end-to-end delivery of the program launch across Vodacom Group Markets, therefore, contributing towards earning customer loyalty.

As the Program Manager for the Group Loyalty team, the incumbent will be responsible for delivering the successful deployment of the loyalty programme for each of the respective markets in line with defined Group Technology timelines
The role is responsible for planning and designing the programme by proactively monitoring progress, resolving issues, and initiating appropriate corrective action
The Program Manager must ensure effective quality assurance, governance, and overall integrity of the programme by focusing inwardly on the internal consistency of the programme, and outwardly on its coherence with Opco’s infrastructure planning and interfaces with other projects
Managing the programme's budget on behalf of Group Loyalty and monitoring costs against delivered and realised benefits as the programme progresses is fundamental
The Program Manager plays a crucial role in ensuring the delivery of the MVP and subsequent releases at the appropriate level of quality, on time and within budget, in accordance with the strategic roadmap
The Program Manager must ensure allocation of common resources and skills within the programme's individual projects
A key focus for the role is to ensure that engagements with markets and Group Technology are ongoing, well documented and that the associated integration is seamless
This role is responsible to enforce collaboration across markets thereby ensuring best practice principles are adopted and incorporated into ways of working
The incumbent will be responsible for creating and maintaining focus, momentum, and enthusiasm on the VodaBucks project

**Your responsibilities will include**:
Organizing daily activities based on the goals of the Loyalty platform
Devising sprint goals that support the acceleration of the full loyalty proposition
Develop user stories and define acceptance criteria
Write acceptance tests
Plan releases and upgrades
Follow progress of work and address production issues during sprints
Refine agile methodology based on results and client feedback
Come up with sustainable goals for the loyalty squad/project team
Working with other departments and Opcos to develop budgets and plans for the program
Evaluating and assessing the programs’ strengths and weaknesses
Monitoring projects and overseeing project managers across all markets to ensure goals are met
Meeting with stakeholders to discuss program status and goals
Working with the marketing teams to prepare for GTM readiness
Manage and support CVM/Loyalty leads in implementing campaign schedules and timelines
Engage with numerous stakeholders, e.g., Sales, marketing, product management, operations, finance, technology, legal and business partners
Manage all escalations across the various channels

A relevant Degree and at least 5 years of professional experience
Advanced knowledge in Program/Project management
Proven experience of working on complex projects like Loyalty
Strong conceptual, communication and organisational skills
Ability to continue to monitor, learn, and implement industry best practices
Good understanding of the business capability/user journey, wider organisational goals, and desired product business outcomes
Understanding of both the current Telecommunications and digital services market and emerging business and technology trends
High level of EQ and mindfulness

**Core competencies, knowledge and experience**:
Is a role model for best practices in customer loyalty and continuous engagement
Excellent Knowledge of performance evaluation and change management principles
Good knowledge of programme and project management methods MS Office; working knowledge of program/project management software
Good knowledge of budgeting and resource allocation procedures
Is up to date and close to platform and emerging trends on Loyalty
Ability to work independently with strong problem-solving attributes
Comfortable with ambiguity and working in fluid, fast-changing environments under pressure
Excellent stakeholder management and communications skills, with the ability to inspire, influence, and update delivery teams and senior executives
Excellent facilitation, organization, and problem-solving skills, helping the team manage conflicts, and challenges, escalating only when team processes have failed.

Closing date for Applications**: 26 May 2023.**

The base location for this role is, **Midrand, Vodacom Campus.**

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values dive

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