Product Owner: Group Loyalty

2 weeks ago

Midrand, Gauteng, South Africa Vodafone Full time

Role purpose:

The Senior Specialist:

Product Owner role is based within the Group Strategy & Commercial function and will have full commercial ownership of the loyalty proposition and will be the sole owner of the proposition rules.

The role is responsible for implementing against the vision for the Group Loyalty proposition and for creating a road map based on the vision

As the Product Owner for the Group Loyalty proposition, the incumbent will enforce standardisation across Group markets while continually guiding and informing the delivery backlog in line with the strategy.

The incumbent will serve as a liaison between Opcos and internal stakeholders on all proposition features representing markets' and customers' needs
The Product Owner will oversee all stages of the Group loyalty proposition including design and development (including user stories)
Monitoring and evaluating product progress at each stage of the process
The Product Owner plays a crucial role in liaising with the technology team & Opcos as well as end-d users to deliver on relevant proposition expectations in line with the strategic ambition
This role is responsible to enforce collaboration across markets thereby ensuring best practice principles are adopted and incorporated into the proposition
The incumbent will be responsible for creating and maintaining focus, momentum, and enthusiasm on the VodaBucks project.

Your responsibilities will include:

Day to day engagement with various stakeholders to ensure the loyalty platform meets certain requirements and preferences in line with the Group Loyalty strategy
Ensure that the MVP comprises of all features that will enable a commercially viable launch
Incorporate feature requests into product roadmap
Groom and prioritize backlog
Analyze preferences and requests of end users/Opcos
Keep track of industry trends
Work with COPS across all markets and Customer Care to ensure that Terms & Conditions of the program are well represented
Prepare content to support training for call centre support and all support functions that are customer facing

Must have technical/professional qualifications:

A relevant Degree with a minimum of one year in the role, or in a similar
Good knowledge of software development and other relevant web technologies
Familiarity with agile processes with proven hands-on experience managing all stages of the product life cycle.
Strong conceptual, communication and organisational skills
Background or training in basic principles of product Scrum will also be useful
Ability to continue to monitor, learn, and implement industry best practices
Good understanding of the business capability/user journey, wider organisational goals, and desired product business outcomes
High level of EQ and mindfulness

Core competencies, knowledge and experience:

Is a role model for best practices in customer loyalty and continuous engagement
Ability to prioritize effectively and work with large teams
Excellent oral and written communication
Working knowledge of product development architecture
Excellent knowledge of user-centred design principles, performance evaluation and change management principles
Understanding of design quality standards
Ability to work independently with strong problem-solving attributes
Comfortable with ambiguity and working in fluid, fast-changing environments under pressure
Excellent stakeholder management with the ability to inspire, influence, and update senior executives.

Closing date for Applications
: 26 May 2023.
The base location for this role is,
Midrand, Vodacom Campus.
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.

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