Guest Service Coordinator Luxury Lodge Eastern Cape

1 month ago


Eastern Cape, South Africa HotelJobs.co.za Full time

Kendrick Recruitment is currently hiring a **Guest Service Coordinator** for a prestigious hospitality property. We are looking for a dynamic and experienced individual to join the team and deliver exceptional guest service in the lounge, bar, and dining areas of the lodge.

**Position Overview**:
The **Guest Service Coordinator** will oversee the daily operations of the restaurant, bar, cellar, and lounge area, ensuring smooth and efficient service while maintaining high standards of guest satisfaction. The role involves managing staff, stock, equipment, and coordinating with other departments to enhance the guest experience.

**Key Responsibilities**:

- Oversee daily operations in the restaurant, bar, cellar, and lounge areas.
- Manage stock levels and storerooms, conducting weekly and monthly stock takes.
- Ensure excellent customer service by managing and training the team to high standards.
- Address guest complaints promptly and effectively, ensuring resolutions to maintain satisfaction.
- Implement strategies to improve guest satisfaction and operational efficiency.
- Coordinate with the kitchen team to ensure timely and accurate service of meals.
- Maintain good communication with the Front of House team, kitchen, and lodge management.
- Be responsible for the presentation of menus and wine lists, ensuring quality standards.
- Assist with Guest Delight stops as needed.

**Requirements**:

- Proven experience as a Guest Relations Officer and Restaurant Manager.
- Strong communication skills with the ability to host international guests.
- A positive attitude, high energy, and well-groomed appearance.
- Computer literate and able to use relevant hospitality software.
- In-depth knowledge of wines and food service, with the ability to upsell effectively.
- Strong leadership and team coordination skills.
- Ability to handle stressful situations and resolve conflicts efficiently.
- Knowledge of hospitality industry standards, including customer service excellence, food safety, staff training, stock control, and guest feedback.
- Flexibility to work split shifts and manage a demanding work schedule.
- A valid driver’s license is required.

**Package**:

- Salary between **R11,000 - R15,000** per month.
- ** Live-in** accommodation provided.
- ** Medical and provident fund** included.



  • Eastern Cape, South Africa HotelJobs.co.za Full time

    **Exciting Opportunity Alert: Assistant Lodge Manager Needed!** Kendrick Recruitment is on the lookout for a dynamic **Assistant Lodge Manager** to join the team at a luxury 5-star lodge in a stunning location in the Eastern Cape! Are you passionate about hospitality, guest satisfaction, and operational excellence? If so, this might just be the role for...


  • Eastern Cape, South Africa HotelJobs.co.za Full time

    Kendrick Recruitment is seeking an experienced Assistant Lodge Manager to oversee the daily operations and guest services at a prestigious Luxury Safari Lodge in the beautiful Eastern Cape. **Responsibilities**: - Manage all aspects of the lodge's operations, including guest services, housekeeping, food and beverage, maintenance, and administration. -...


  • Eastern Cape, South Africa HotelJobs.co.za Full time

    **Guest Service Co-ordinator Wanted for a Luxury Lodge Experience!** Kendrick Recruitment is on the lookout for an exceptional **Guest Service Co-ordinator** to join a premier lodge property in a stunning location in th Eastern Cape. Are you a hospitality superstar with a passion for creating unforgettable guest experiences? This might be your dream...


  • Eastern Cape, South Africa HotelJobs.co.za Full time

    Kendrick Recruitment is currently hiring an **Assistant Lodge Manager** for a prestigious 5-star lodge. This exciting opportunity is ideal for an experienced and driven individual with a passion for luxury hospitality and a strong background in lodge operations. Reporting directly to the Lodge Manager, the Assistant Lodge Manager will play a key role in...


  • Eastern Cape, South Africa HotelJobs.co.za Full time

    Kendrick Recruitment is currently seeking a passionate and experienced **Assistant Lodge Manager** for a prestigious 5-star lodge! **Requirements & Experience**: - Degree/Diploma in **Hotel Management**. - **3-5 years** experience in a luxury lodge as an Assistant Lodge Manager, Duty Manager, or Guest Relations Manager. - Proven experience in lodge...


  • Eastern Cape, South Africa HotelJobs.co.za Full time

    **JD Specialized Recruitment** is assisting a 5* Lodge in the Eastern Cape to recruit a guest centric and experienced **LODGE MANAGER**. **Requirements**: - Minimum of 3 years’ experience in a 5* bush based remote lodge. - Diploma or Degree in Hospitality or similar - Strong organizational skills and a proactive approach to managing lodge operations. -...


  • Eastern Cape, South Africa HotelJobs.co.za Full time

    **Kendrick Recruitment is Currently Seeking a Guest Service Coordinator!** Are you passionate about delivering exceptional guest experiences? Join a dynamic team as a Guest Service Coordinator, where you'll ensure every moment in our lodge is memorable! **Key Responsibilities**: - Oversee the daily operations of the restaurant, bar, cellar, and lounge...


  • Eastern Cape, South Africa HotelJobs.co.za Full time

    JD Specialized Recruitment_ is assisting an award-winning 5* lodge in the Eastern Cape who is currently looking for a guest centric and dynamic **ASSISTANT LODGE MANAGER **to join their team. **Experience & Skills Requirements** - Diploma or Degree in Hospitality or equivalent (Essential) - At least 3 years’ experience in a similar guest relations role. -...


  • Eastern Cape, South Africa HotelJobs.co.za Full time

    **JD Specialized Recruitment** is partnering with an award-winning 5* lodge in the Eastern Cape who is currently looking for a guest centric and dynamic **ASSISTANT LODGE MANAGER **to join their team. **Experience & Skills Requirements** - Diploma or Degree in Hospitality or equivalent (Essential) - At least 3 years’ experience in a similar guest...


  • Eastern Cape, South Africa HotelJobs.co.za Full time

    **Sales and Marketing Coordinator - Luxury Lodges - Eastern Cape** **Reports to**: Managing Director/Director of Operations Our client is currently seeking a dynamic and driven individual for the position of Digital Sales and Marketing Coordinator. If you have a passion for promoting wildlife-based travel experiences, possess strong social media skills,...


  • Eastern Cape, South Africa HotelJobs.co.za Full time

    **_JD Specialized Recruitment_** is partnering with an intimate lodge in the Eastern Cape to recruit an experienced & qualified **HEAD GUIDE** to join their team. **Requirements**: - 2 years in Senior Guide position, at a luxury 5* property - 5 years plus experience at a 5* luxury property - Lead Trails or in the process in obtaining would be beneficial. -...


  • Eastern Cape, South Africa HotelJobs.co.za Full time

    JD Specialized Recruitment_ is currently in search of a **GUEST RELATIONS OFFICER** for a 5* Game Lodge in the Eastern Cape **Requirements**: - Hotel Management Diploma/Certificate _or equivalent_ - 2 years working experience in Front of House or similar position at a 4/5 - Establishment. - English** - **Well Spoken and Presentable - Customer Focused with...

  • Duty Manager

    7 months ago


    Eastern Cape, South Africa Hospitality Jobs Africa Full time

    Manage the front office operations, including check-in/check-out procedures, reservations, and guest inquiries. Host guests and ensure their needs are met promptly and professionally, maintaining the lodge's reputation for exceptional service. Utilize systems such as Protel and Procure proficiently to streamline operations and enhance guest...


  • Eastern Cape, South Africa HotelJobs.co.za Full time

    **Cedar Wood Recruitment is looking for an experienced Hospitality Manager for a group of lodges in the Eastern Cape. R40,000neg.** **KEY RESULT AREAS / ESSENTIAL FUNCTIONS** - Monitor and maintain a high standard of quality throughout the hospitality offering, ensuring an unparalleled guest experience. - Address guest complaints professionally and...


  • Eastern Cape, South Africa HotelJobs.co.za Full time

    **JD Specialized Recruitment **is partnering with an intimate lodge in the Eastern Cape to recruit an experienced & qualified **FIELD GUIDE** to join their team. **Requirements**: - 3 years in Field Guide position, at a luxury 5* property - FGASA Level 1 essential, FGASA Level 2 beneficial. - Back-up trails working toward Lead Trails highly advantageous. -...


  • Eastern Cape, South Africa HotelJobs.co.za Full time

    **Job Title**: Field Guide and Assistant Lodge Manager Couple **Location**: Graaff-Reinet, Eastern Cape **Salary**: Market Related (Monthly) **Employer**: Luxury Safari Lodge **Are you a dynamic couple with a passion for the wild and a knack for hospitality?** Kendrick Recruitment is seeking a dedicated Field Guide and Assistant Lodge Manager couple to join...


  • Eastern Cape, South Africa HotelJobs.co.za Full time

    A luxury 5* Private Game Reserve in the Eastern Cape is looking for an experienced GUEST RELATIONS OFFICER to join their team._ **Minimum criteria required**: - Qualification: Hotel Management Diploma/Certificate or equivalent - 2 years working experience in Front of House or similar position at another 4/5 - Establishment **Key Performance Areas of this...

  • Camp Manager

    2 weeks ago


    Eastern Cape, South Africa Hospitality Jobs Africa Full time

    Assist with food and beverage service, housekeeping, and front-of-house operations. Handle administrative tasks, including guest information, stock takes, and FOH reports. Ensure a seamless and welcoming guest experience with a focus on service excellence. Adapt to various roles and responsibilities, working flexible split shifts. Uphold a guest-centric...


  • Eastern Cape, South Africa HotelJobs.co.za Full time

    **Hospitality and Outdoor - New Vacancy - Assistant Lodge Manager** **Luxury Lodge - Eastern Cape** **Requirements**: - Degree or equivalent from a reputable & recognized Hotel School (Advantageous) - At least 3-5 years Hospitality Management experience in a 4 or 5 star luxury lodge environment (Essential) - Sound experience in Hospitality positions...


  • Eastern Cape, South Africa HotelJobs.co.za Full time

    **Employer Description** Luxury 5-star Game Lodge situated in the Eastern Cape Luxury 5-star Game Lodge situated in the Eastern Cape is seeking a Field Guide and Lodge Coordinator couple who will be responsible for ensuring the seamless operation of the lodge while providing exceptional experiences for international and local guests. The Field Guide will...