Hospitality Manager Eastern Cape

4 months ago

Eastern Cape, South Africa HotelJobs.co.za Full time

**Cedar Wood Recruitment is looking for an experienced Hospitality Manager for a group of lodges in the Eastern Cape. R40,000neg.**

**KEY RESULT AREAS / ESSENTIAL FUNCTIONS**
- Monitor and maintain a high standard of quality throughout the hospitality offering, ensuring an unparalleled guest experience.
- Address guest complaints professionally and promptly, resolving issues to their utmost satisfaction.
- Find solutions and train teams with regards to complaints, how to improve the service and how to deal with difficult situations which may arise.
- Collaborate with the sales and marketing team to identify market trends and contribute to future division goals.
- Be familiar with the Company operational standards, draft and update relevant SOPs and work closely with the Lodge and Camp Manager to train staff on SOPs and Food and Beverage.
- Develop and motivate safari experience proposals and ideas and ensure implementation and assessment once approved.
- As custodian of guest feedback, monitor customer satisfaction for all Company units and work on resolving issues in order to maximise customer satisfaction.
- Support the Executive Chef / culinary team with a strategy to drive hospitality excellence.
- Provide regular feedback to all relevant departments on how to improve overall guest experience and maximise profits.
- Maintain interaction with guests to ensure a professional five-star guest experience.
- Ensure and provide flawless, professional, and high-class guest service experiences.
- Liaise closely with the head guide with regards to activity needs and areas of improvement.
- Use strong organisational skills with a keen eye for detail.
- Ensure excellent customer service and conflict resolution abilities, maintaining composure in a fast-paced environment.
- Have an understanding and the ability to adapt to and respect all cultures
- Assist where necessary in the operation of camps or lodges as needed.
- **Experience and Skills**:

- Minimum of five to seven (5-7) years of experience in the high end hospitality industry, with a strong understanding of standard practices and procedures.
- Experience in safari operations or remote locations.
- Proficiency in English is required, and additional foreign language skills are beneficial.
- Exceptional problem solving skills - ability to communicate operational challenges with recommended solutions.
- Exceptional Leadership skills with the ability to lead, motivate, and communicate effectively with staff members.
- **Personal Attributes**:

- Be humble and kind and through their track record with proven integrity.
- Passion, knowledge and appreciation of culinary arts, food, dining in luxury hospitality.
- Adapt, adopt and embed the company culture, vision and mission and then grow with it and with the team.
- Excellent customer service and conflict resolution abilities, maintaining composure in a fast-paced environment.
- A passion for luxury hospitality, attention to detail, and a commitment to sustainability

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