Technical Support

6 months ago

Johannesburg, South Africa DotActiv Full time

At DotActiv, we pride ourselves on providing the global retail market with high-quality category management software and advisory services aimed at making in-store shopping an all-around better experience.

There are times when our software users need knowledgeable support from an empathetic customer success consultant - that's where you come in. As technical support your main duties would be as follows:

- Analyse knowledgebase user engagement data and contribute helpful content to improve the customer experience.
- Receive, analyse and manage customer support cases and provide meaningful solutions to ensure customer success. (new or existing knowledge base articles, remote support, scheduled training, troubleshooting and advice)
- Provide customers with space planning advice that goes beyond mere technical support to ensure that they achieve their goals.
- Analyse customer support cases to determine new features to be logged for development and deployment/ software errors to be logged for immediate fixing.
- Since customers are creating plans which are dependent on accurate data you will be required to provide data analysis, processing and validation using excel and SQL. (A mandatory course for this will be a part of your onboarding).

**Requirements**:
**Qualifications**:

- Any relevant IT certificates or qualifications would be advantageous.
- Strong written and oral communication skills in English.
- An additional language will be advantageous, specifically Spanish, Portuguese, French or another widely spoken language.

Knowledge and Computer Skills
- Knowledge of the principles of customer service in relation to software products.
- DotActiv Enterprise software knowledge.
- Computer packages & systems currently in use by the company.
- Project management.
- Customer coaching & support.
- Competent use of job-specific in-house systems used by the company.
- Intermediate MS Office (Word, Excel, PowerPoint) & deploy ability within Google Suite.
- Basic to Intermediate MS SQL or similar solution;
- Problem-solving (Trouble-shooting);
- Intermediate MS Operating Systems.

Soft Skills

To thrive in this position, you will need to have the following soft skills:

- Ability to patiently support, educate and assist customers.
- Good oral & written communication skills.
- Excellent client relationship skills (Quality client engagement).
- High capacity to represent the brand.
- Ability to multitask & remain attentive in an often-busy environment.
- Be naturally calm and focused.
- Be versatile if participation in other types of activity is required.
- Team player (especially within a matrix project environment).

Character Traits
- Empathetic
- Able to deal with regular stress peaks
- Curious
- Positive and Upbeat
- Technician/ Problem solver at heart

**Benefits**

You will be required to **work remotely,** with a monthly Cost to Company between **R12 000 and R18 000** (depending on your qualifications and experience), we’re looking for someone to provide proactive customer support.

  • Technical Support

    3 months ago

    Johannesburg, South Africa Hire Resolve Full time

    Hire Resolve's Client is seeking a motivated and customer-oriented Technical Support professional to join. As a Technical Support specialist, you will play a crucial role in providing technical assistance and support to our clients. You will be responsible for diagnosing and troubleshooting technical issues, providing timely solutions, and ensuring customer...

  • Technical Support

    6 months ago

    Johannesburg, South Africa Stryker Corporation Full time

    **Why customer service at Stryker?**: Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need....

  • Technical Support Specialist

    1 month ago

    Johannesburg, Gauteng, South Africa beBee Professionals Full time

    We are seeking a skilled Technical Support Specialist to provide exceptional technical support to our customers. The ideal candidate will have a degree in Computer Science or a related field and at least two years of experience in a technical support role.The successful candidate will be responsible for troubleshooting and resolving technical issues,...

  • Technical Support Assistant

    6 months ago

    Johannesburg, South Africa Skill Select Africa Full time

    **Job Overview**: **Date Posted**: Posted 4 hours ago- **Location**: Johannesburg, Gauteng- **Job Title**: Technical Support Assistant- **Education Level**: High School / Matric- **Job Level**: Intermediate- **Minimum Experience**: 3 - 5 Years**Technical Support Assistant - Johannesburg.**: **Job Duties and Responsibilities**: The technical support assistant...

  • Technical Support Specialist

    4 weeks ago

    Johannesburg, Gauteng, South Africa Dynexity Full time

    Job Title: Technical Support SpecialistAbout the Role:The successful candidate will provide technical support and administrative services to our team at Dynexity. A matric certificate and experience in a technical and admin support role are essential qualifications.Requirements:• Matric certificate• Technical and admin support experience• Hands-on...

  • Technical Support Coordinator

    3 months ago

    Johannesburg, South Africa Cryanic Medical Solutions Full time

    **Technical Support Coordinator**: **Start date**: Immediately **Job Purpose** Technical Support Coordinator to diagnose, prioritise and escalate technical issues from customers, as well as monitor all cases escalated to our Operational Support Team. **Requirements**: - 1 year (min) experience in an IT support environment - Information Technology...

  • Technical Support Specialist

    1 month ago

    Johannesburg, Gauteng, South Africa beBee Professionals Full time

    Job Offer: Technical Support SpecialistbeBee Professionals is seeking a Technical Support Specialist to provide technical assistance to our customers and ensure the smooth operation of our products and services.The ideal candidate should have a degree in Computer Science or a related field, as well as experience in customer service and technical support. The...

  • Technical Support Technician

    5 months ago

    Johannesburg, South Africa Metrowatt Full time

    **Your Role** **Responsibilities** Technical Support: - Troubleshoot and resolve technical issues related to solar energy solutions, electrical equipment, and installations. - Diagnose problems, identify root causes, and develop solutions or workarounds to restore functionality. - Document and track all customer interactions and technical issues in the...

  • Technical Service Support

    6 months ago

    Johannesburg, South Africa Normet Full time

    We are a fast growing and innovative company with a mission to lead the transformation into a more digital and sustainable tomorrow. We are Normet, a courageous, committed and caring company where everyone has courage to shine. Job Description - Technical Service Support Job Title: Normet Africa-Technical Service Support Department: Service Reporting to:...

  • Technical Support Specialist

    1 week ago

    Johannesburg, Gauteng, South Africa beBee Professionals Full time

    beBee Professionals, a leading company in the industry, is seeking a skilled Technical Support Specialist to join our team in Johannesburg.The successful candidate will be responsible for providing top-notch technical support to our customers, ensuring that our products and services operate seamlessly.To be eligible for this role, the ideal candidate should...

  • Technical Support Specialist

    4 weeks ago

    Johannesburg, Gauteng, South Africa Browns The Diamond Store Full time

    Job Title: Technical Support SpecialistAbout the Role:We are seeking a skilled Technical Support Specialist to join our team at Browns The Diamond Store in Craighall, Johannesburg. The ideal candidate will have four years or more experience in helpdesk support, providing first-line technical support to customers via phone, email, or in person onsite...

  • Technical Support Specialist

    7 days ago

    Johannesburg, Gauteng, South Africa Network Recruitment Full time

    Network Recruitment is seeking a skilled Technical Support Specialist to join our team. As a key member of our technical support group, you will be responsible for providing exceptional support to our clients.Job OverviewWe offer a competitive salary of R250,000 per annum, commensurate with experience and qualifications.About the RoleThe Technical Support...

  • Technical Support Specialist

    4 weeks ago

    Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Job TitleCustomer IT Support Agent/Front Desk Support We are seeking a highly skilled and experienced IT Support Agent/Front Desk Support to join our team at Isilumko Staffing. As a key member of our support team, you will be responsible for providing exceptional customer service, technical support, and front desk management services to our clients. Key...

  • Technical Support Specialist

    1 month ago

    Johannesburg, Gauteng, South Africa Oxyon People Solutions Full time

    Job Title: Technical Support EngineerAt Oxyon People Solutions, we are seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing technical support to our customers in the EMEA region, with a specific focus on Africa.Key Responsibilities:Install and commission monitoring Radar...

  • Technical Support Specialist

    6 months ago

    Johannesburg, South Africa Perssol Full time

    **Company Description** PersSol (Pty) LTD is a provider of recruitment/human resources services to multiple industries in South Africa. The company has a national footprint and is committed to delivering the best talent to clients' organizations and their staffing requirements. **Role Description** This is a full-time on-site role for a Technical Support...

  • Technical Support Specialist

    3 days ago

    Johannesburg, Gauteng, South Africa Happy Elephant Full time

    At Happy Elephant, we are seeking a skilled Technical Support Specialist to join our team. As a Deskside Technician, you will provide top-notch IT support to our end-users, ensuring that their technical issues are resolved efficiently and effectively.This role requires a candidate with excellent problem-solving skills, strong communication abilities, and a...

  • Technical Support Professional

    1 month ago

    Johannesburg, Gauteng, South Africa beBee Professionals Full time

    Job Title: Technical Support ProfessionalJob Summary: BeBee Professionals is looking for a Technical Support Professional to provide technical assistance and support to our customers.Key Responsibilities:Provide technical support and solutions to customer problems.Respond to customer inquiries and resolve issues in a timely and professional...

  • Technical Support Specialist

    1 month ago

    Johannesburg, Gauteng, South Africa Standard Bank Group Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Standard Bank Group. As a Technical Support Specialist, you will be responsible for maintaining service and application stability, availability, and reliability through the facilitation of various Service Management processes...

  • Technical Support Specialist

    1 month ago

    Johannesburg, Gauteng, South Africa Dynexity Full time

    Technical Administrator Job OpportunityWe are seeking a highly skilled and experienced technical administrator to join our team at Dynexity.Key Responsibilities:Providing technical support and assistance to our team membersEnsuring the smooth operation of our technical systems and infrastructureCollaborating with our IT team to resolve technical issues and...

  • Technical Support Specialist

    1 month ago

    Johannesburg, Gauteng, South Africa beBee Professionals Full time

    We are seeking a Technical Support Specialist to provide technical assistance to our customers. The successful candidate will be responsible for troubleshooting and resolving technical issues, as well as providing excellent customer service.Requirements:Bachelor's degree in Computer Science, Information Technology, or a related fieldAt least 2 years of...