Technical Support

7 months ago

Johannesburg, South Africa DotActiv Full time

At DotActiv, we pride ourselves on providing the global retail market with high-quality category management software and advisory services aimed at making in-store shopping an all-around better experience.

There are times when our software users need knowledgeable support from an empathetic customer success consultant - that's where you come in. As technical support your main duties would be as follows:

- Analyse knowledgebase user engagement data and contribute helpful content to improve the customer experience.
- Receive, analyse and manage customer support cases and provide meaningful solutions to ensure customer success. (new or existing knowledge base articles, remote support, scheduled training, troubleshooting and advice)
- Provide customers with space planning advice that goes beyond mere technical support to ensure that they achieve their goals.
- Analyse customer support cases to determine new features to be logged for development and deployment/ software errors to be logged for immediate fixing.
- Since customers are creating plans which are dependent on accurate data you will be required to provide data analysis, processing and validation using excel and SQL. (A mandatory course for this will be a part of your onboarding).

**Requirements**:
**Qualifications**:

- Any relevant IT certificates or qualifications would be advantageous.
- Strong written and oral communication skills in English.
- An additional language will be advantageous, specifically Spanish, Portuguese, French or another widely spoken language.

Knowledge and Computer Skills
- Knowledge of the principles of customer service in relation to software products.
- DotActiv Enterprise software knowledge.
- Computer packages & systems currently in use by the company.
- Project management.
- Customer coaching & support.
- Competent use of job-specific in-house systems used by the company.
- Intermediate MS Office (Word, Excel, PowerPoint) & deploy ability within Google Suite.
- Basic to Intermediate MS SQL or similar solution;
- Problem-solving (Trouble-shooting);
- Intermediate MS Operating Systems.

Soft Skills

To thrive in this position, you will need to have the following soft skills:

- Ability to patiently support, educate and assist customers.
- Good oral & written communication skills.
- Excellent client relationship skills (Quality client engagement).
- High capacity to represent the brand.
- Ability to multitask & remain attentive in an often-busy environment.
- Be naturally calm and focused.
- Be versatile if participation in other types of activity is required.
- Team player (especially within a matrix project environment).

Character Traits
- Empathetic
- Able to deal with regular stress peaks
- Curious
- Positive and Upbeat
- Technician/ Problem solver at heart

**Benefits**

You will be required to **work remotely,** with a monthly Cost to Company between **R12 000 and R18 000** (depending on your qualifications and experience), we’re looking for someone to provide proactive customer support.

  • IT Technical Support

    6 days ago

    Johannesburg, South Africa eSoft Development And Technologies Full time

    IT Technical Support IT Technical Support One of our clients wants to grow their team and we are looking for an Avaya Engineer. As an Avaya Engineer, you'll be responsible for the information technology (IT) support of our business. You will provide IT technical support to all teams within the organisation and ensure that they have access to their devices...

  • Technical Support

    7 months ago

    Johannesburg, South Africa Stryker Corporation Full time

    **Why customer service at Stryker?**: Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need....

  • IT Technical Support

    4 days ago

    Johannesburg, South Africa eSoft Development and Technologies Full time

    One of our clients wants to grow their team and we are looking for an Avaya Engineer. As an Avaya Engineer, you'll be responsible for the information technology (IT) support of our business. You will provide IT technical support to all teams within the organisation and ensure that they have access to their devices and data wherever they are in the world....

  • Technical Support Assistant

    7 months ago

    Johannesburg, South Africa Skill Select Africa Full time

    **Job Overview**: **Date Posted**: Posted 4 hours ago- **Location**: Johannesburg, Gauteng- **Job Title**: Technical Support Assistant- **Education Level**: High School / Matric- **Job Level**: Intermediate- **Minimum Experience**: 3 - 5 Years**Technical Support Assistant - Johannesburg.**: **Job Duties and Responsibilities**: The technical support assistant...

  • Technical Support Representative

    2 days ago

    Johannesburg, South Africa LexisNexis Full time

    Technical Support Rep Description This position provides high quality telephonic technical support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase LexisNexis revenues. Additionally, this position initiates the escalation process for unresolved customer problems. Technical...

  • Technical Support Representative

    2 days ago

    Johannesburg, South Africa RELX Full time

    Technical Support Rep Description This position provides high quality telephonic technical support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase LexisNexis revenues. Additionally, this position initiates the escalation process for unresolved customer problems. Technical...

  • Technical Support Coordinator

    4 months ago

    Johannesburg, South Africa Cryanic Medical Solutions Full time

    **Technical Support Coordinator**: **Start date**: Immediately **Job Purpose** Technical Support Coordinator to diagnose, prioritise and escalate technical issues from customers, as well as monitor all cases escalated to our Operational Support Team. **Requirements**: - 1 year (min) experience in an IT support environment - Information Technology...

  • Technical Support Specialist

    2 weeks ago

    Johannesburg, South Africa Lesaka Technologies Full time

    A vacancy exists for a **Technical Support Specialist** within **Kazang Insights - Micro Merchant Division**, in **Rosebank, Johannesburg**. The Technical Support Specialist provide telephonic support on all technical-related matters to the field teams supporting the company operations. Key Responsibilities include, but are not limited to: - Provide...

  • Technical Service Support

    7 months ago

    Johannesburg, South Africa Normet Full time

    We are a fast growing and innovative company with a mission to lead the transformation into a more digital and sustainable tomorrow. We are Normet, a courageous, committed and caring company where everyone has courage to shine. Job Description - Technical Service Support Job Title: Normet Africa-Technical Service Support Department: Service Reporting to:...

  • Technical IT Support Specialist

    1 week ago

    Johannesburg, Gauteng, South Africa Zecutive Consultants Full time

    At Zecutive Consultants, we are seeking a skilled Technical IT Support Specialist to join our team.Job SummaryWe require an experienced individual to provide top-notch technical support and services to our clients. This includes troubleshooting and resolving technical issues remotely, assisting with enterprise solutions, networks, and exchange servers.Key...

  • Technical Support Specialist

    7 months ago

    Johannesburg, South Africa Perssol Full time

    **Company Description** PersSol (Pty) LTD is a provider of recruitment/human resources services to multiple industries in South Africa. The company has a national footprint and is committed to delivering the best talent to clients' organizations and their staffing requirements. **Role Description** This is a full-time on-site role for a Technical Support...

  • Technical Support Specialist

    1 month ago

    Johannesburg, Gauteng, South Africa Happy Elephant Full time

    At Happy Elephant, we are seeking a skilled Technical Support Specialist to join our team. As a Deskside Technician, you will provide top-notch IT support to our end-users, ensuring that their technical issues are resolved efficiently and effectively.This role requires a candidate with excellent problem-solving skills, strong communication abilities, and a...

  • Technical Support Specialist

    1 week ago

    Johannesburg, Gauteng, South Africa Liyema Consulting Full time

    About the Role: Liyema Consulting is seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical assistance to our clients.Job Description:Key Responsibilities:Respond to customer inquiries in a timely and professional mannerIdentify and...

  • Technical Support Administrator

    7 months ago

    Johannesburg, South Africa GAP Consulting Full time

    Gauteng, JHB - Northern Suburbs - Automotive Manufacturers (OEM) & Importers - Market Related | Negotiable - Job ref: OEM000096/LvdW - Vacancy type: Permanent SHIFTINTOHIGHCAREER by joining an Automotive Manufacturer that seeks the expertise of a Head Office Technical Support Administrator - Minimum of 3 to 5 years’ experience in OEM Aftersales Technical...

  • Technical Support Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Happy Elephant Full time

    About the RoleThe Technical Support Specialist will provide client-specific IT support to end-users, handle IT-related problems in order of priority, and ensure that all issues are resolved within the optimum time scale.You will work closely with the Service Desk and other support teams to achieve deliverables supporting the IT Services contract.This is a...

  • Technical Support Specialist

    4 weeks ago

    Johannesburg, Gauteng, South Africa Red Rock Recruitment Full time

    About the RoleAt Red Rock Recruitment, we are seeking a highly skilled Technical Support Technician to join our team. As a Technical Support Specialist, you will play a vital role in ensuring the seamless delivery of products and services to our customers.

  • Technical Support Consultant

    6 months ago

    Johannesburg, South Africa Adcorp Holdings Full time

    **Synopsis** Our client is looking for a **Technical Support Consultant. **This role will expose you to a diverse working environment with endless opportunities to grow as an individual and to work for an organization that promotes equality. **This is a contract role (6-month contract) based in Johannesburg.** The primary purpose of this role is to function...

  • Technical Support Representative

    7 months ago

    Johannesburg, South Africa LexisNexis Full time

    Do you enjoy resolving customer issue to achieve customer satisfaction? Do you enjoy troubleshooting and resolving customer technical problems quickly? About our Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and...

  • Technical Support Representative

    3 months ago

    Johannesburg, South Africa LexisNexis Full time

    Do you enjoy resolving customer issue to achieve customer satisfaction? - Do you enjoy troubleshooting and resolving customer technical problems quickly?About our Team- LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and...

  • Technical Support Advisor

    7 months ago

    Johannesburg, South Africa Staff Solutions Full time

    New Vacancy - Our client in the Truck Industry in Isando Johannesburg, is seeking a Technical Support Advisor. The position will be based at their head offices. **Duties**: - Technical support to branches, Dealers and clients. - May be required to travel from time to time within the borders of RSA and cross border at short notice. - Develop and maintain...