Service Manger

7 days ago


Cape Town, South Africa Bonafide Human Capital (Pty) Ltd Full time

Our well known automotive vehicle dealer client based in Paarden Eiland currently holds a vacancy for a experienced Service Manager.
The purpose of the position is to manage an organised and profitable service department; delivering high quality service and focused on customer satisfaction. Responsible for mentoring and leading all departmental staff.

Position Overview
The purpose of the position is to manage an organised and profitable service department; delivering high quality service and focused on customer satisfaction. Responsible for mentoring and leading all departmental staff.

Specific Role Responsibilities
Key Duties and Responsibilities:

- Drive the achievement of productivity, efficiency and customer service level index goals and objectives.
- Manage a profitable workshop against budget, including analyzing workshop performance data e.g. productivity of technical staff, labour rates, efficiency of workshop, expense monitoring and control etc.
- Manage escalated workshop (technical) problems accordingly, including:

- Escalation of technical/ product related issues to the specific Brand.
- Ensuring continuous support and guidance to technical staff throughout technical problem-solving stages.
- Ensuring future corrective action plans to address various technical problems are implemented.
- Ensure accurate workshop capacity planning according to productive and available staff is done.
- Control (WIP) work in progress on all vehicles in the workshop daily to maintain an acceptable level, and manage end-to-end throughput, maintaining awareness of the status of all vehicles.
- Achieve industry leading standards of customer care, process efficiency and cost control.
- Exceed all targets and labour sales objectives through efficient workshop operations management.
- Ensure efficient equipment and asset control, and administration processes.
- Ensure the highest level of customer satisfaction, service level achievement, and customer retention.
- Responsible for the annual budget of Service Department.
- Manage risk (financial and non-financial) within department.
- Ensure compliance with OEM and business policies and processes, as well as adherence to relevant workshop operating procedures and practices.
- Maintain good housekeeping within department, including ensuring compliance to the Brand's CI guidelines within the department.
- Manage and improve environmental, health and safety standards.
- Conduct departmental meetings and general aftersales meetings to ensure effective communication.
- Manage training of all service staff.
- Lead, manage, attract, retain, appraise and develop staff.
**Qualifications and Experience Experience Required**:

- A minimum of 10 years’ relevant technical motor industry experience is essential.
- A minimum of 5 years of relevant workshop management experience in the motor industry.
**Minimum Qualification/s Required**:

- Senior Certificate (Grade 12) or equivalent NQF 4 qualification.
- Relevant OEM service manager certification required.
- Recognised Motor Trade plus N6 or Technical Diploma (NQF6+), or other relevant industry related qualification (or working towards) - highly desired.
- Recognised Management Diploma or Certificate - highly desired.
- Qualified Motor Technician (A-certification) - an advantage.
**Other Requirements**:

- Valid, unendorsed driver’s license and the ability to competently and legitimately drive.
- Computer literate
- An effective understanding of financial principles, including budgeting and forecasting.
- An effective understanding of relevant technology and systems.
- An effective understanding of the Environmental and Occupational Health & Safety Acts.
**Skills and Personal Attributes**
**Skills and Expertise Required**:

- Have sound communication skills in English and language commonly spoken in the area (speak & write).
- Interpersonal competence; effective at working with people and building relationships.
- Technical, mechanical insight and experience.
- Business orientated thinking and resource management; basing decisions on business implications and KPI’s, focusing on cost-benefit considerations and handling resources in a sustainable manner.
- Good financial acumen.
- Systems oriented.
- People management competence, including performance management and employee development & motivation.
- Problem solving and motor vehicle fault finding skills.
- Delivering results and meeting customer expectations.
- Coping with pressure
- A team player
- Motivation to perform and achieve results; focusing on solutions and measurable results, strives for outstanding performance and sets challenging goals.
- Valuing Diversity
- Conflict resolution
**Personal Attributes**:

- Committed
- Initiative
- Self-managed and resilient
- Adaptability
- Someone who values and builds relationships.
- Alignment with the brand; acts as an ambassador for the brand and passionate about the products.

**Job Type**: Permanent

**Salary**: From R25,00


  • Service Manger

    7 days ago


    Cape Town, South Africa Red Rock Recruitment Full time

    Our client a large Mechanical Workshops that Service Motorvehicles is looking to hire a **Service Manager** for their branch in Montague Gardens. Duties and Responsabilites: Hours of Business Monday - Friday: Open shop at 07h00 Close shop at 17h30 or when the last car is collected. Saturday 08h00 to 13h00: To open the store by 07h30. **Security**: -...

  • Contract Manger

    20 hours ago


    Cape Town, South Africa Empact Group Full time

    **Business Area**: Cape Town** **Reporting to**:Area Manager** **Role**: Contract Manager** **The main purpose of the job**: The incumbent will be responsible for all supervision duties. To be responsible for a profitable and professional cleaning service in a specific site by way of maintaining service levels by controlling stock, labour and equipment...

  • Retail Store Manager

    7 months ago


    Cape Town, South Africa Pick n Pay Full time

    Prominent Retail Outlet in seek of a Store Manger to Manage 120 staff members, outlet operates 20 hours a day and you always need to be availible. - Maintain Stock accuracy - Control stock flow - Hygiene Standards and monthly Audits - Excellent Customer Service - Human Resources - Weekly Management Meetings - Health And Safety - Meet Gross Profit percentages...

  • Estate Manger

    3 months ago


    City of Cape Town, South Africa Integration Resourcing Full time

    Estate Manager Our Client is a mixed-use property development in Cape Town combining office, retail, residential and leisure components in an integrated, stimulating and aesthetically pleasing urban environment. They are looking for an Estate Manager who will be rresponsible for the management, maintenance, and operational efficiency of the precinct’s...

  • Operations Manger

    9 hours ago


    Western Cape, South Africa Bidvest Prestige Full time

    ROLE PURPOSE To Obtain Profit Contribution by Managing Staff, Establishing & Accomplishing Business Objectives & Ensuring Compliance with Service Level Agreements (SLAs) MAIN OUTPUTS Manage the operational activities of the area to support and contribute to the company strategic plan and long-term strategy. Develop and Maintain systems to ensure client...

  • Relationship Manager

    20 hours ago


    Cape Town, South Africa Private Property Full time

    **Key Areas of Responsibility**: Sales Management Identifying and cultivating potential customers for the business's products or services Contact existing and potential customers to present our product and service offering Ensures product knowledge to enable Sales with existing and potential customers Communicates with potential customers to understand their...

  • Area Manager Field

    2 weeks ago


    Cape Town, South Africa A1 Financial Services Full time

    **Area Manager Field** We are looking for an experienced **Area Manager **to organize and oversee the operations of a number of branches. You will assume responsibility for the overall success of the branches by setting targets, supervising team leaders, and ensuring they are attained. Effective area managers are skilled in managing diverse operations....


  • Cape Town, South Africa PUMA Full time

    **YOUR TALENT**: - Two to four years of management experience in a focused, customer service oriented retail environment (preferably apparel/footwear) with results driven track record. - Proven ability to exceed sales while meeting payroll goals, demonstrated ability to identify, hire, train, develop and retain top talent Managers as well as teams, ability...

  • Area Manger

    7 months ago


    Cape Town, South Africa Nandos Careers Full time

    Join Our Peri-Peri Passionate Team as an Area Manager at Nando's! You will take charge of overseeing and enhancing the performance, growth, and profitability of our Cape Region Casas within your designated portfolio. You'll be responsible for managing a mix of Franchise and Corporate-owned Casas, ensuring they thrive under your leadership. As an Area...

  • Area Manager

    9 months ago


    Cape Town, South Africa Isilumko Staffing Full time

    **Area Manager**: **Our retail client is currently seeking an energetic and hardworking Area Manger to manage in Cape Town, Western Cape.** **_ Must have Area Manager experience in house and home, linen wear, cutlery and crockery._** Specific Conditions of Employment - In addition to your Home Store, you will be required to Manage, Control, Direct and...

  • Junior Area Manager

    7 months ago


    Cape Town, South Africa Isilumko Staffing Full time

    **Junior Area Manager**: **Our retail client is currently seeking an energetic and hardworking Junior Area Manger to manage 6-8 stores in Cape Town, Western Cape.** Specific Conditions of Employment - In addition to your Home Store, you will be required to Manage, Control, Direct and Assist in multiple sites that will be designated to you in relation to...


  • Cape Town, South Africa The Joblink Full time

    Contact person for this position: Ronel Bakker **Job Overview** My client, a leading manufacturer of catering and baking equipment in Cape Town, is looking for a sales representative. **Areas of Responsibility (Your duties will include but are not limited to)** - Calling on chefs, catering mangers and hotel managers - Promote sales and secure orders from...

  • General Manager

    7 months ago


    Cape Town, South Africa MF Spa & Beauty Placements Full time

    **GENERAL MANAGER - Luxury Hotel (part of chain)** **CAPE TOWN** - Western Cape (ZA) **DATE OF EMPLOYMENT**: A.S.A.O.P **TRADING HOURS & SHIFTS**: - Flexibility is key - you set your own pace & schedule ensuring the operations of the company is met **REPORT TO**: Hotel Director / HR Director **JOB OVERVIEW & GENERAL EXPECTATIONS**: - Manage with...

  • Junior Area Manager

    7 months ago


    Cape Town, South Africa Isilumko Staffing Full time

    **Junior Area Manager**: **Our retail client is currently seeking an energetic and hardworking Junior Area Manger to manage 6-8 stores in Cape Town, Western Cape.** Specific Conditions of Employment a. In addition to your Home Store, you will be required to Manage, Control, Direct and Assist in multiple sites that will be designated to you in relation to...


  • Cape Town, South Africa BoyleSports Full time

    **Job description**: The Social Media Manager is responsible for the strategy, content and performance on all BoyleSports social media channels. Ultimately the goal of the Social Media Manager is to maximize social media customer engagement and following. Manage all daily social media communication in direct alignment with the company brand and acquisition...

  • Senior Administrator

    7 months ago


    Cape Town, South Africa Sea Harvest Full time

    **JOB PURPOSE & DIMENSION**: To provide efficient PA support to the Group HR Director as well as administrative support to the HR Admin Manger in order to meet the organisation's broader HR administrative and related statutory requirements. Provide administrative support related to the collection, collation, analysis and reporting of HR data and...

  • Operations Manger

    3 weeks ago


    Cape Town, South Africa Fidelity Services Group Full time

    **Purpose of the role**: reporting to the Area Manager. The overall purpose of this position is to manage a client cluster in covering the following key areas, client liaison, HR /IR matters, fleet management, expenses control, Investigations and to ensure the posting of Security officers, that all site security requirements are adhered to and that the...

  • Operations Manger

    7 months ago


    Cape Town, South Africa CTR Recruit (Pty) Ltd Full time

    Fruit Juice production company based in Cape Town urgently requires an Operations Manager / Head of Operations for their Head Office in Cape Town. **Package - R70 000 - R100 000 per month CTC depending on experience** The core mission of the Head of Operations is to ensure that day-to-day operations and controls of the national business and depots run...


  • Cape Town, South Africa In The City Hospitality Full time

    ITC Hospitality Group is a fast-growing CBD-based and privately owned property letting and management company that has been in the industry for 20 years. The Company currently represents 4 and 5-star graded and serviced apartments located within the Cape Town CBD, Foreshore and De Waterkant areas. We are currently recruiting for an energetic, well-organised...

  • Leasing Manager

    7 months ago


    Cape Town, South Africa Zeal HR Full time

    **Leasing Manager - Midrand** **INTRODUCTION**: An exciting opportunity has become available within the commercial property space with our unique client. Join a dynamic team in this innovative space based in Midrand **REQUIREMENTS**: - At least 8 years’ experience in Lease - T**elecomms** or Commercial leasing background is a non-negotiable**: -...