Area Manger

5 months ago

Cape Town, South Africa Nandos Careers Full time

Join Our Peri-Peri Passionate Team as an Area Manager at Nando's

You will take charge of overseeing and enhancing the performance, growth, and profitability of our Cape Region Casas within your designated portfolio. You'll be responsible for managing a mix of Franchise and Corporate-owned Casas, ensuring they thrive under your leadership.

As an Area Manager at Nando's, you'll be at the forefront of our mission to deliver outstanding customer experiences while driving operational excellence and fostering a culture of teamwork and growth within our restaurants. If you're ready to immerse yourself in a sizzling career opportunity where you can lead, inspire, and make a real impact, then we want to hear from you

**Minimum Requirements**:

- Degree or equivalent NQF Level 7 qualification (Business Management, Financial Management, Hospitality Management)
- Driver’s License and own vehicle
- 5-8 years’ experience in a middle management role in a restaurant or retail environment

**Duties and Responsibilities**:
**People management**
- Provide input and implement Nando’s People policies and procedures
- Coordinate activities and manage the performance of Patraos in the portfolio to ensure operational excellence, to maximize returns on investments, and increase productivity
- Manage the IR climate of the business, in conjunction with IR service providers and People partners, to mitigate risk and improve employee relations
- Work with People partners in dealing with grievances and disciplinary issues and ensure their effective implementation and management, including attending CCMA / Bargaining Council hearings
- Monitor behavior in the Casa to ensure that any form of abuse of Nandocas is reported, addressed, and managed accordingly
- Draw on internal and external sources to develop a sufficient pipeline of permanent and temporary managers for the portfolio
- Motivate and drive Nandocas to participate in the League of Champions and similar recognition and incentive opportunities

**Operational management**
- Oversee Casa activity including Escudo (Internal Compliance Audit), Talk to Nandos, SOS, Qpro (External Compliance Audit), and sales growth indicators to ensure alignment with corporate goals and operational objectives
- Manage adherence to Brand standards and operating policies and procedures
- Implement and enforce Company regulations and ensure strict compliance with Occupational Health and Safety, Labour, and other related legislation
- Conduct regular Casa visits to identify problems, concerns, and opportunities for improvement and to guide Patraos in the implementation of solutions
- Address and resolve customer complaints that have been escalated
- Address and rectify identified breaches and operational directives
- Maintain an optimum headcount for Casas within the portfolio that balances EBITDA (Profit) targets with seasonal fluctuations and customer service requirements
- Coordinate activities for revamping and acquisition projects
- Ensure trading, liquor, and Halaal licenses/certifications are in place
- Monitor gross profit in line with monthly theoretical
- Identify risks and factors affecting business continuity and implement plans to improve the business following quarterly meetings with FRS and Patrao
- Track the scorecard (HHIYH/ Brand Scorecard) for Casas and work with the Patrao to address concern areas
- Report on key metrics for the portfolio, including presenting a quarterly review
- Onboard new and acquisition Casas for the portfolio, ensuring comprehensive due diligence and the implementation of Corporate standards
- Work with the Loss Prevention Officer to identify and implement risk management and prevention controls in the portfolio and contribute to the investigation process

**Marketing and business development**
- Provide input into the development and implementation of plans and strategies for growth within the portfolio
- Monitor the implementation of national, regional, and local marketing plans and initiatives
- Work with Marketing to identify and manage marketing activation and stimulate localized marketing initiatives
- Coordinate and execute quarterly CSI and community initiatives
- Scan the local area portfolio to identify emerging trends that will affect the Casas
- Work with the Patrao to identify opportunities to increase customer headcount and generate sales growth through in-casa marketing campaigns
- including initiating contact to drive large-scale orders

**Budgeting and financial management**
- Provide input into the annual budget and forecasting process
- Monitor adherence to financial policies, processes, and budgets
- Monitor Casa performance and daily sales figures versus budget and targets
- Monitor Casa expenses, analysing variances and initiating corrective action
- Coordinate the financial review process (202)
- Report operational and financial risk to senior management for analysis and mitigation
- Submit requests to sell or dispose of assets
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