Call Centre Team Lead
5 months ago
Responsibilities:
- General call centre Sales Manager
- Planning and directing the hiring and training of new Sales staff
- Directing and coordinating all sales activities
- Preparing sales budgets and projections and approving expenditures
- Tracking and analysing sales statistics based on key KPI's
- Handling and resolving customer complaints regarding a product or service
- Manage and implement policies and Standard Operating Procedures (SOPs)
- Making data-informed decisions to drive performance and resource allocation
- Developing and maintaining relationships with key clients
- Setting and managing sales goals
- Overseeing and directing performance of the sales team
RequirementsMust have previously proven call centre management / team lead experience
**Job Types**: Full-time, Permanent
**Salary**: R20 000,00 - R30 000,00 per month
**Experience**:
- Call centre Team lead: 3 years (required)
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