IT Infrastructure Manager

2 days ago

Cape Town, South Africa Cape Union Mart Full time

An opportunity has become available for an IT Infrastructure Manager within our Information Technology Department.

We are looking for a professional, ethical and influential team player who will add value to the IT function by being responsible for the planning, organising and management of infrastructure activities to ensure the stable operation of Cape Union Mart Group IT Infrastructure.

**Key Duties and Responsibilities**:

- Design and implement plans to ensure infrastructure capacity meets existing and future requirements
- Project management
- Develop, implement as well as maintain policies and procedures for infrastructure administration and associated infrastructure projects
- Build a future proof Infrastructure Architecture that supports the IT Application’s
- Participate in the development of IT strategies in collaboration with the leadership team
- Budget management
- Conduct research and make recommendations on products and services to support the strategic objectives of Cape Union Mart
- Establish service level agreements with business units
- Prepare all related documentation in respect of new & old infrastructure acquisitions as well as any new infrastructure service contracts.
- Negotiate with vendors and external contractors to secure infrastructure-specific products and services that fit the business requirement
- Assist with the planning and deployment of infrastructure security related objectives i.e. PCI
- Agile approach to change & new projects
- Service delivery management from Vendors & Team
- Cloud migrations
- Project management of IT related projects
- Manage and set priorities for the design, maintenance, development, and evaluation of all infrastructure systems, including LANs, WANs, Internet, intranet, Microsoft licencing, security, wireless implementations etc.
- Working in a fast-paced environment with a hand-on approach. Must be agile and can move quickly
- Conduct feasibility studies for various upgrade projects, improvements, and other conversions.
- Define hardware and software standards
- Regularly test network performance and provide network performance statistics and reports
- House keeping management of all environments
- Develop strategies for maintaining network infrastructure
- Test server performance and provide network performance statistics, suggestions and proposals for better utilization and monthly reporting
- Develop strategies for maintaining server infrastructure
- Manage operational costs
- Establish and maintain regular reporting on the status and stability of infrastructure.
- Schedule and direct activities to resolve hardware and Software problems in a timely and accurate fashion
- Direct infrastructure team activities and where necessary, conduct performance reviews in line with Cape Union Mart’s Performance Optimisation and Improvement Processes
- Manage all related team leadership activities including scheduling, motivation and project management.
- Matric with a relevant tertiary qualification
- Microsoft Operating System Support - All Desktop and Server platforms
- Microsoft Office 365 Support
- Microsoft SharePoint
- Microsoft Exchange
- Active Directory
- Group Policy
- DNS
- DHCP
- MSSQL
- SCCM or Similar
- SCOM or Similar
- VMware ESX
- VMware Site Replication
- SAN Storage
- Cloud experience
- Retail experience advantageous
- Database Administration
- Self-Driven /Taking initiative
- Negotiating skills
- Computer skills
- Report writing skills
- Problem solving skills
- Adaptability/Decisiveness
- Ability and confidence to vary between being flexible and holding firm on a decision, depending on what the situation requires.
- Showing leadership by adjusting one's approach to the demands of a particular task by taking and maintaining a position in a self-assured manner.
- Initiative/Perseverance
- Interpersonal Skills
- Organizational Skills
- Communicate with stakeholders
- Solution driven

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