IT Infrastructure and Support Manager

3 weeks ago

Cape Town, South Africa IDR Group Full time

Infrastructure Strategy & Planning:

- Develop and implement a global IT infrastructure strategy that supports the company's growth, scalability, and technology needs Azure infrastructure & Office 365. On prem and cloud.
- Collaborate with senior leadership to align IT infrastructure initiatives with business goals and regulatory requirements.
- Stay updated on emerging technologies and assess their potential impact on the company's infrastructure.
- Deploy/manage multiple integrated systems.
- Troubleshoot infrastructure and network related issues.
- Automate and create Infrastructure as Code using tools such as Bicep
- Develop and improve infrastructure controls to ensure security, compliance, performance, and scalability.
- Maintain architectural assets and best practices across infrastructure platforms.
- Generate technical proposals for infrastructure solutions.
- Knowledge of the Azure well Architected Framework
- Manage and oversee workstation & mobile devices
- Maintain information security policies and controls

Security & Compliance:

- Implement robust security protocols and disaster recovery plans to protect the company’s IT infrastructure from threats and ensure business continuity.
- Ensure compliance with industry regulations and standards, including data protection laws (e.g., GDPR).
- Conduct regular security audits and risk assessments, addressing vulnerabilities proactively.

Vendor & Stakeholder Management:

- Negotiate and manage relationships with vendors and service providers to ensure cost effective and high quality services.
- Collaborate with internal stakeholders to gather requirements, prioritize projects, and deliver infrastructure solutions that meet business needs.

Performance Monitoring & Reporting:

- Develop and monitor key performance indicators (KPIs) to assess the health and performance of the IT infrastructure and report regularly.

**Requirements**:
Bachelor’s degree in Information Technology, Computer Science, or a related field

8+ years of experience in IT infrastructure management, with at least 3 years in a leadership role within a fintech or related industry.
- Proven experience managing global IT infrastructures, including cloud services, networking, and security.
- Strong knowledge of cloud platforms (see below) virtualization technologies, and network security protocols.
- Microsoft Intune, Autopilot, Office 365, Sentinel, EntraID/AAD.
- Azure DevOps.
- Configuration as Code.
- PowerShell Scripting.
- Systems integration experience.
- Excellent leadership and team management skills, with experience managing distributed teams.
- Strong project management skills with the ability to handle multiple projects and priorities simultaneously.
- Excellent problem solving skills and the ability to make informed decisions under pressure.
- Knowledge of compliance frameworks such as GDPR and control regulated accreditations, etc.
- Experience in managing an external MSP for helpdesk

**Benefits**:

- Competitive compensation package
- Medical aid, providend fund, gym on site
- Flexibility in work arrangements, accommodating remote work options.
- Opportunities for professional growth and career advancement.

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