Inbound Call Centre Agent

7 months ago


Johannesburg, South Africa Afrizan People Intelligence Full time

Our client in the multimedia industry is seeking agents who will be resolving customer queries as well as upselling of various products within a call centre environment.

**Duties and responsibilities**
- Assisting customers via various forms of communication
- Ensuring an effortless customer experience
- Providing information to clients regarding products and services
- Working in a team and providing excellent customer service
- Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service
- Demonstrate teamwork as a valued team player
- Assess own performance through seeking timely and clear feedback and request training where appropriate
- Contribute to innovation by finding faster and more accurate ways of working
- Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialisation
- Build and maintain stakeholder relationships
- Address customer needs in order to meet or exceed customer expectations
- Act responsibly with work related resources to contribute to cost containment

**Requirements**:

- Matric/Degree
- Able to work rotational shifts
- Great written and spoken skills

Pay: R6,000.00 per month

Application Question(s):

- Do you have call centre experience?



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