Call Centre Team Leader Sales InBound
3 days ago
On offer - Basic of R6 500, with commission you will averageR15 000 per monthMain Job Function:You will manage and direct sales call centre agents in achieving their required daily duties (NB: No hunting, all inbound)Your role will be to take accountability for Call Centre Agents through daily monitoring, a compilation of reports, and coaching. You must be willing to take escalations and think creatively to keep customer satisfaction at heart.Responsibilities:Running and managing the call centre daily.Set targets for all Call Centre AgentsSchedule and organize shift patterns for agentsUnderstand the organization’s products, services, procedures, and guidelines and communicate the same to team leadersMonitor all calls to ensure that due procedures and quality standards are strictly adhered toFacilitate and organize training sessions for all agentsSubmit regular reports to management and seek new ideas and strategies to improve the performance of the call centreEnsure clients are happy and always satisfied by providing prompt responses and solutions to their challenges.Keep up with industry trends and happenings and ensure adherence to industry standards.Conduct regular review of all Call Centre Agents performance and ensure performance improvement plans are done for underperformers.Ensure that all staff adhere to the weekly performance targets.Monitoring attendance and punctuality dailyReviewing and analysing Agent outputCustomer service strategy, execution and dispatch management including development of vision, mission and KPI’s.Handle customer complaints and ensure customer surveys were returned.Coach the team in order to ensure the quality of delivery meets the appropriate StandardRequirements:2 years’ experience as a Team LeaderHigher Certificate/Grade 12Proficient computer skills including Microsoft Outlook, Word, and Excel or equivalent Google products.Self-drivenPositive and energeticStructured and detail orientated.Able to multi-taskRelationship buildingAccountableMust be shift flexible including weekends
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Call Centre Team Leader Sales InBound
2 months ago
Johannesburg, South Africa Recruitment Dynamix Full timeOn offer - Basic of R6 500, with commission you will averageR15 000 per month Main Job Function: You will manage and direct sales call centre agents in achieving their required daily duties (NB: No hunting, all inbound) Your role will be to take accountability for Call Centre Agents through daily monitoring, a compilation of reports, and coaching. You...
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Contact Centre Team Leader
1 day ago
Johannesburg, South Africa WeBuyCars Full timeThe Team leader will be responsible for the management and performance of a team of Inbound Call Centre agents based in both Joburg South and Silver Lakes. The team leader will be based in Joburg South mainly, but traveling to Silver Lakes may be required from time to time. **Main Responsibilities (including but not limited to)**: - Achieve daily and...
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Call Centre Manager Sales Inbound
3 days ago
Johannesburg, Gauteng, South Africa Recruitment Dynamix Full timeJob Title: Call Centre Manager Sales InboundAbout the Role:We are seeking an experienced Call Centre Manager to lead our sales team. As a key member of our recruitment team, you will be responsible for managing and directing sales call centre agents in achieving their required daily duties.Main Responsibilities:Manage and direct sales call centre agents in...
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Call Centre Team Leader
2 weeks ago
Johannesburg, South Africa I-talk Full timeA well-established company based in Randburg require a self-motivated, target driven individual to join our call Centre as a Team Leader, to manage a team of 10-15 call centre agents. All applicants must have previous outbound call centre experience. As a Team Leader you must be able to support your Team. The Team Leader will be responsible for all success...
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Call Centre Team Leader
3 days ago
Johannesburg, South Africa Business Capital Group Full timeTwo years of experience as a Team Leader in a Finance Call Centre Environment Matric Willing to work shifts **Salary**: R17,500.00 per month **Experience**: - Team Leader in a Finance Call Centre Environment: 2 years (preferred)
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Call Centre Team Leader
2 weeks ago
Johannesburg, South Africa FirstRand Full timeAbout us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: - Responsible for a combination of sales and customer service. including cross-selling to clients as well as nurturing the client...
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Inbound Call Centre Agent
3 weeks ago
Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full timeWe are looking for an experienced Inbound Call Centre Agent to join our team at Isilumko Staffing (JHB) in Sandton on a 3-month contract.The successful candidate will possess:A strong background in customer service and communicationNo less than 2 years of experience within banking / financial services customer care / inbound call centreA BCOM degree in...
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Call Centre Team Leader
7 months ago
Johannesburg, South Africa ADvTECH Full time**LOCATION**: Johannesburg **PRIMARY PURPOSE OF THIS JOB**: The call centre team leader is an integral part of ensuring successful student acquisition for all campuses by leading and managing the call centre operators. The team leader is required to actively practice and promote the total marketing concept for Capsicum Culinary studio and IIE School of...
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Inbound Sales Call Centre Supervisor
3 days ago
Johannesburg, Gauteng, South Africa Recruitment Dynamix Full timeJob Overview: We are looking for an experienced Sales Team Lead to join our call centre team at Recruitment Dynamix. This is a great opportunity to work with a dynamic team and make a real impact on our business.About You: To be successful in this role, you will need to have a proven track record of leadership and management experience, as well as excellent...
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Call Centre Agent
6 months ago
Johannesburg, South Africa Respublica Student Living Full timeRespublica is looking for dynamic Call Centre Agents to join the team at Head Office. The individuals must be energetic and a self-starter that can interact and communicate with stakeholders at different levels. To be successful in this position you need to be organized, be able to handle a large volume of inbound and outbound calls, identify customer needs...
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Call Centre Team Leader
2 weeks ago
Johannesburg, South Africa Santam Full timeWhat will you do? The Call Centre Supervisor will ensure the department delivers the required performance and deliver and a great customer experience The individual will ensure that through their team, customers receive a friendly, professional and consistently high-quality service helping to resolve various queries, close any sales enquiries, identify up...
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Call Centre Team Leader
7 months ago
Johannesburg, South Africa Afrizan People Intelligence (PTY) LTD Full time**Customer Services Team Leader** Are you a dynamic leader with a passion for delivering exceptional customer experiences? We are looking for a talented Customer Services Team Leader to join our team and lead, coach, and manage a team of Customer Services Consultants. Your primary goal will be to ensure effortless customer experiences, boost sales, and...
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Call Centre Agent
7 months ago
Johannesburg, South Africa Respublica Student Living Full time**Job description** Respublica is looking for dynamic Call Centre Agents to join the team at Head Office. The individuals must be energetic and a self-starter that can interact and communicate with stakeholders at different levels. To be successful in this position you need to be organized, be able to handle a large volume of inbound and outbound calls,...
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Senior Call Centre Manager
1 week ago
Johannesburg, South Africa Call Centre Support Full timeSenior Sales Managers wanted I-talk Financial Services based in Randburg is looking to fill the above mentioned posts. **_Qualifying criteria: _** - Coordinate Sales floor - Manage Team leader and their Teams - Compile reports daily - Liaise with QA managers to ensure quality standards are met - Set up calibration when necessary - Delegate work accordingly...
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Contact Centre Sales Team Leader
3 days ago
Johannesburg, South Africa The Recruiters Full time**Title**: **Contact Centre Sales Team Leader**: **Salary**: - 35000 **Description**: - We are looking for an exceptional Team Leader, to supervise and grow the internal customer service team as well as support the Contact Centre Manager on team leader duties with the Telesales Consultants. - Leading by example you will motivate, coach, encourage and...
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Contact Centre Sales Team Leader
3 days ago
Johannesburg, South Africa The Recruiters Full timeWe are looking for an exceptional Team Leader, to supervise and grow the internal customer service team as well as support the Contact Centre Manager on team leader duties with the Telesales Consultants. Leading by example you will motivate, coach, encourage and inspire the team to reach sales, gross profit targets and productivity targets. By using a...
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Sales Team Lead Call Centre
3 days ago
Johannesburg, Gauteng, South Africa Recruitment Dynamix Full timeJob Summary: Recruitment Dynamix is seeking an experienced Call Centre Supervisor to manage and direct sales call centre agents in achieving their required daily duties.About the Role: As a key member of our recruitment team, you will be responsible for monitoring all calls to ensure that due procedures and quality standards are strictly adhered to.Main...
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Inbound Call Centre Agent
4 months ago
Johannesburg, South Africa Isilumko Staffing (JHB) Full timeWe are looking for dedicated and enthusiastic Inbound Call Centre Agents to join our team. In this role, you will be the first point of contact for clients, providing professional and efficient assistance with queries related to our financial products and services. Your primary focus will be delivering an exceptional customer experience while handling...
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Call Centre Team Leader
1 week ago
Johannesburg, South Africa FirstRand Full timeAbout us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: Responsible for a combination of sales and customer service. including cross-selling to clients as well as nurturing the client...
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Rsa - Flight Centre Sales Centre Expert
4 days ago
Johannesburg, South Africa Flight Centre Full time**Job no**: 512777 **Brand**: Flight Centre **Work type**: Full time **Location**: Johannesburg West **Categories**: Leisure Travel & Retail **General Information** **Job title**: **Flight Centre Sales Centre Expert** **Purpose**: To sell preferred travel products and process reservations for complex air and holiday packages, through travel consultant...