Call Centre Agent

3 weeks ago


Johannesburg, South Africa M&M Staffing Solutions Full time

Our company is looking for a Inbound Call Center Agent to join our team.

**Responsibilities**:

- Build sustainable relationships and engage customers by taking the extra mile;
- Seize opportunities to upsell products when they arise;
- Manage large amounts of inbound and outbound calls in a timely manner;
- Keep records of all conversations in our call center database in a comprehensible way;
- Follow communication “scripts” when handling different topics;
- Meet personal/team qualitative and quantitative target;
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives;

**Job Types**: Full-time, Permanent

**Salary**: R5,000.00 - R15,000.00 per month

**Education**:

- High School (matric) (required)
**Experience**:

- Call Centre: 1 year (preferred)


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