Sales and Service Manager

3 months ago

Witbank, South Africa Komatsu Full time

Date: Aug 19, 2024- Location: Klipfontein, eMalahleni, ZA, 1034- Req ID: 30939- Onsite or Remote: Onsite PositionKomatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

**Job Overview**:
The position will be based on the **ZAC and Sasol Accounts **and the incumbent will report to the **Senior Sales and Service Manager.**

**Key Job Responsibilities**:

- Communicate with Commercial Department and Parts / Customer Service Representative ’s department personnel leading and supporting them in their efforts to ensure you accomplishing sales goals and targets and meeting internal and external customer’s needs;
- Daily communication is also required with other departments in Underground Mining and Joy Global Africa to ensure financial results are tracked, achieved, and reported properly;
- Interface with Joy Engineering - Product Management and other global support departments to deliver on business requirements;
- Complete executive summaries for new equipment sales where required in conjunction with the Commercial department and Senior Manager Marketing Sales & Service where necessary;
- Participate in Underground Mining Communication meetings with your relevant account information;
- Expedite the parts back order for your responsible area and liaise with the relevant internal stakeholders to ensure that Underground Mining meets customer expectations and sales targets;
- Responsible for the long-term strategic plan in terms of planning, resourcing, scheduling, and co-ordination of all maintenance work for maintaining and enhancing equipment reliability, by the most cost-effective methods available minimizing risk and rework;
- Responsible for the planning, resourcing, and co-ordination of onsite Project Plans;
- Responsible for resolving disputes on warranties and overdue receivables;
- Extensive traveling;
- Willing to relocate to Secunda or surrounding area.

**Qualifications/Requirements**:

- Technical qualification in Electrical or Mechanical Engineering or Diploma/Degree in Marketing or Engineering;
- Valid Gas testing and Flameproofing certificates;
- 5-10 years Underground experience in underground mining in management of teams as a CPT/Site Manager;
- Knowledge of the market in mining operations is desired;
- Must have extensive knowledge of the best maintenance practices of Joy underground equipment;
- Proficiency with all aspects of MS Office suite is necessary;
- Comprehension of Sales and Financial data required;
- Technical aptitude and experience with strategic planning is desired;
- Experience in managing big projects is an advantage.

**Behavioural Competencies required**:

- Must have excellent communication and presentation skills with an ability to demonstrate confidence;
- The position requires the incumbent to have excellent interpersonal, influence, organizational, written, and verbal communication skills;
- The incumbent must be innovative, adaptable and flexible.

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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