Client Centric Sales Manager

2 weeks ago


Centurion, South Africa Momentum Metropolitan Holdings Full time

-Introduction
Role Purpose

Lead and assume operational responsibility within the Personal Lines Sales Department (Client Centric Sales and Lead Converters)
Requirements
- Matric/Grade 12
- FAIS accreditation/Compliant (Proof of credits required)
- 3 + years of Call Centre experience in the Sales environment of the financial industry, with minimum 2 years' experience managing a group of team leaders
- Experience of managing inbound/outbound sales operations
- Experience in Strategic Planning
- Advanced Excel skills
Duties & Responsibilities

The Call Centre Manager is directly and personally responsible for ensuring the following:

- Lead and assume operational responsibility for several teams within the sales department
- Managing a growing contact centre and driving performance
- Lead teams to meet and exceed business objectives, ensuring the consistent achievement of all financial and operational KPI's across the site
- Day to day running of department (Setting targets, monitoring quality of work, managing shifts; Department staffing
- Recruitment and Selection)
- Supervision of sales personnel and monitoring of their activities
- Constantly seek ways to improve the inbound/outbound sales department and up lift sales staff
- Co-ordination of direct marketing campaigns in conjunction with Marketing Department
- Co-ordination of SMS Campaigns-reporting & analysis of campaigns
- Ensure all Service Level Agreements are met
- Execution of business plan
- Development of team leaders
- Budgeting
- Performance management, including management of disciplinary processes
- Continuous improvement of training methods, performance measurement systems, underwriting
- standards etc.
- Management reports (Provide detailed monthly reports)
- People management
- Relationship management with various stakeholders i.e. lead sources
Competencies
- Strategic and operational leadership ability and know how
- Organised, self-disciplined and self-motivated
- Results and deadline driven
- Coaching skills
- Tenacity and resilience
- Ability to work in a team environment
- Ability to work under extreme pressure
- Excellent interpersonal and communication skills (written/verbal)
- Judgment and problem-solving skills
- Computer literate
- Take ownership and responsibility
- Leading through vision and values
- Enthusiastic about the job and the company
- Excellent track record
- Tenacity and the ability to adapt within a fast-paced operation
- With a dynamic personality
- A keen eye for attention to detail together with good organising skills

Policy

We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.



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