Client Care Administrator/ Portfolio Manager

2 weeks ago


Centurion, South Africa Edustaff Full time

**Client Care Administrator / Portfolio Manager**
Centurion East and Cape Town

Office Hours: Monday to Friday, 8:00 am to 4:30 pm
R15,000 - R18,000 depending on experience

**Overview**:
Our client, a leading tutoring company, is seeking a dedicated individual to join their team as a Customer Care Administrator, also known as a Portfolio Manager.
This role is crucial in ensuring a positive experience for our clients and managing their tutoring portfolios effectively.

**Key Responsibilities**:

- Coordinate tutor assignments and match tutors with clients based on their specific requirements and preferences, utilizing information prepared by consultants.
- Serve as the primary point of contact for clients, providing exceptional customer service and addressing inquiries and concerns promptly and professionally.
- Build and maintain strong relationships with clients, tutors, and internal team members to facilitate smooth operations and resolve issues efficiently.
- Conduct regular check-ins with clients to assess their needs, provide support, and gather feedback to improve our services.
- Meet monthly KPIs as set by management, including client satisfaction metrics and portfolio management goals.
- Collaborate with the recruitment team to ensure an adequate supply of qualified tutors to meet client demands.

**Minimum Requirements**:

- Grade 12 certificate.
- Proven experience in customer service or client care for at least 2/3 years
- Eloquent / well spoken
- Excellent communication and interpersonal skills, with a strong ability to build rapport and maintain positive relationships.
- Strong organizational and multitasking abilities, with attention to detail and accuracy.
- Proficiency in Microsoft Office Suite and CRM software and A.I. Tools
- Ability to work independently and as part of a team in a fast-paced environment.
- Knowledge of tutoring services and educational trends is advantageous.
- Bilingual (Afrikaans & English) will be advantageous



  • Centurion, South Africa EKS Vehicle Tracking Full time

    We are currently recruiting for a Client Care Administrator to be based at Centurion. The successful incumbent will be responsible for managing the output of the office administration environment. Managing turn-around time, feedback, Order completion. Uptime of units, and feedback from dealers. Call updates and internal and external queries in line with...

  • Client Care Advisor

    6 days ago


    Centurion, South Africa Momentum Insure Company Limited Full time

    **Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...


  • Centurion, South Africa CLC Full time

    CLC is seeking a Customer Care Administrator to join our team. Duties include but not limited to: - Logging all complaints on internal system - Investigation and resolution of complaints - Writing professional complaint feedback reports for clients - Providing feedback on root cause of complaints and making suggestions to mitigate future similar complaints...

  • Care Worker

    2 days ago


    Centurion, South Africa National Renal Care Full time

    National Renal Care has grown and evolved into the leading total kidney and disease management organisation in South Africa. NRC cares, not only for its patients but also for society and earth. National Renal Care seeks to recruit an ambitious, talented, goal driven and self-motivated individual to fulfil the role of a Care Worker. The Care Worker will be...

  • Portfolio Manager

    12 hours ago


    Centurion, South Africa Momentum Metropolitan Holdings Full time

    -Introduction Through our client-facing brands Metropolitan and Momentum,with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group,the group enables business and people from all walks of life toachieve their financial goals and life aspirations. We help people grow their savings, protect...


  • Centurion, South Africa Pinpoint One Human Resources Full time

    **2 year fixed term contract** **Job Overview**: Monitor the credit health and risk on assigned portfolio of client accounts with exposure of R1 million and less; in terms of the loan agreements and provide regular reporting on the overall performance of the portfolio. Execution of the risk and loss mitigation strategies throughout the loan monitoring and...

  • Portfolio Manager

    Found in: Talent ZA C2 - 2 weeks ago


    Centurion, South Africa MMI Holdings Ltd Full time

    Closing Date2023/03/31Reference NumberMMH221101-2Job TitlePortfolio ManagerPosition TypePermanentRole FamilyOperationsClusterMomentum Insure Company LimitedRemote OpportunitySome of the timeLocation - CountrySouth AfricaLocation - ProvinceGautengLocation - Town / CityCenturionIntroduction Through our client-facing brands Metropolitan and Momentum, with...

  • Portfolio Manager

    4 days ago


    Centurion, South Africa b2b staffing solution Full time

    Our reputable client has an exciting opportunity for a Portfolio Manager. Our client is a South African-based financial services group listed on the Johannesburg Stock Exchange in South Africa and on the Namibian Stock Exchange in Namibia. **Portfolio Manager** **Role Purpose** The Agile Portfolio Manager will provide oversight to portfolio level...

  • Service Consultant

    12 hours ago


    Centurion, South Africa PSG Financial Services Full time

    **Job Title: Service Consultant - Underwriting Client Care (Short-Term Insurance) - PSG Insure STA** **Key Responsibilities**: **Client Interaction**:Act as the primary point of contact for clients during the underwriting process. Respond promptly and professionally to client inquiries, concerns, and requests for information. Provide clear and accurate...

  • Portfolio Manager | Centurion

    Found in: Talent ZA 2A C2 - 2 weeks ago


    Centurion, South Africa The Recruitment Council Full time

    Unlock unparalleled growth opportunities and take your career to new heights with our client as a Portfolio Manager where you will be constructing and managing investment portfolios based on the investment mandate and client requirements and within the Outcomes Based Investment philosophy and strategy.Construct and manage investment portfolios based on the...


  • Centurion, South Africa WHM Recruitment Advisors Full time

    A well-established organisation in Centurion is seeking a Customer Care/Complaints Manager to join their team. Salary will be discussed in the interview. **PLEASE NOTE**: **Application Process**: **Qualifications & Experience**: - Must have 3 years plus experience in this industry (medical/frail care) handling client complaints and care - Some...


  • Centurion, South Africa Multiform Human Development Full time

    **Remuneration**: The remuneration and value proposition to be compiled in collaboration with each successful individual. **Nature of employment**: The successful incumbent will be employed on a permanent basis after completion of a probationary period. **Experience** The successful incumbent will have at least three (3) or more years experience as a...

  • Registered Nurse

    3 days ago


    Centurion, South Africa Medwell SA Full time

    Medwell SA is seeking a Registered Nurse to join the home based care team in Centurion. **Qualifications Required**: - Registered Nurse with Midwifery and interest in community healthcare services - Minimum one year experience in ICU and/or Trauma. - Knowledge and practical experience of the clinical and administrative requirements and procedures that are...


  • Centurion, South Africa Exxaro Recruitment Full time

    **Job Advert Summary**: **PURPOSE**: - Provides project and enterprise architecture leadership within Information Management Team. - Accountable for Information Management Projects Portfolio. - Accountable for enterprise architecture landscape. - Support Group Manager: Information Management with strategy development and integration to business strategy. -...


  • Centurion, South Africa Momentum Corporate Full time

    **Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...


  • Centurion, South Africa Sydsen Full time

    We are looking for a young and enthusiastic individual to join our team as a **Customer Care Consultant.** **Responsibilities**: - Provide Customer support/services within the customer care centre - Resolve customer enquiries and complaints - Liaise with the dealer network; Dealer Support - Capture, record, and report on new leads as and when they land -...


  • Centurion, South Africa OUTsurance Full time

    Company Description OUTsurance is a world-class profit orientated short-term & life insurer. You always get something OUT, in that we are vibrant, successful and values orientated with an awesome dynamic culture. Our success can be attributed to the OUTstanding people that work for us. **Job Description**: **Responsibilities** - Our retention advisors are...

  • Csi Administrator

    6 days ago


    Centurion, South Africa Brand and Corporate Affairs Full time

    **Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables businesses and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...

  • Administration Manager

    12 hours ago


    Centurion, South Africa Momentum Corporate Full time

    **Introduction** - MMI Holdings Limited (MMI) is a South African based financial services group listed on the South African stock exchange, the JSE. The group operates in the market through several client-facing brands including Metropolitan and Momentum, South Africa’s number one cell captive insurer Guardrisk and wellness & rewards programme Multiply....


  • Centurion, South Africa Momentum Corporate Full time

    **Introduction** **Role Purpose** Provide quick and accurate administrative support, to enable theclient service area to deliver a professional service to clients within Service Level Agreements and legislative / compliance requirements. **Requirements**: - Matric or equivalent - Business related qualification advantageous - MS Office Suite (Word,...