Groups Agent
5 months ago
Safair Operations, operating as FlySafair, has a vacancy for a **Groups Agent **at our** **head office in **Bonaero Park. **The successful applicant** **will report to the **Manager: Business Development**
**RESPONSIBILITIES**:
- Book and coordinate group bookings;
- Take meaningful action against those calls (provide information, make booking changes, assistance in lost property, assistance in special needs or create new bookings);
- Ensure timeous and courteous responses to client/s
- Verify payments made by clients, capture names and assist with group changes;
- Generate and follow through with group quotations and bookings and guide clients throughout the process;
- Provide feedback to management on any recurrent issues that passengers appear to be facing so that these issues may be addressed and corrected from the root cause;
- Establish and maintain trust and rapport with clients through appropriate coordination of new and existing customers, ensuring exceptional customer service;
- Build and maintain relationships with potential clients.
**REQUIREMENTS**:
- Grade 12;
- Call Centre experience is preferred;
- Experience using Zendesk, Phone systems, Raddix system and PayU (Advantageous);
- Willingness to work overtime when required;
- Must be prepared to work shifts;
- Proficient in the Microsoft Office (Word, Excel and Outlook);
- Exceptional customer service skills;
- Must have accurate and up-to-date knowledge of FlySafair's offerings.
**PERSONAL ATTRIBUTES**:
- Friendly;
- Articulate;
- Professional;
- Ability to work in a team and independently
- Proactive;
- Excellent listening skills;
- Excellent communication skills;
- Excellent attention to detail;
- Immaculate time keeping.
**APPLICATION GUIDELINE**:
- FlySafair reserves the right
- Not to proceed with this vacancy
- Reference number - JHB000883
**Preference will be given to members of under-represented designated groups.**
- For more information please contact:
**Nomsa Qobose
-
Shift Supervisor
1 month ago
Kempton Park, South Africa Singamandla agent Full timeRole Description Plan and organise labour schedules according to production requirements plant and influences overall production efficiency. Collaborate with Finance and Operations teams to effectively manage budgets in line with operations Ensure that Health and Safety regulations are met across the operations. Determine products developed and...
-
Ramp Agent
5 months ago
Kempton Park, South Africa FlySafair Full timeSafair Operations, operating as Flysafair, has a vacancy for **Ramp Agent** at our **O.R. Tambo International Airport.** The successful applicant will report to the **Manager: Base Airport** **RESPONSIBILITIES**: - Ensure Safety regulations is adhered at all times regarding Dangerous Goods; - Ensure general safety and security around the aircraft; - Obtain...
-
Ramp Agent
5 months ago
Kempton Park, South Africa FlySafair Full timeSafair Operations, operating as Flysafair, has a vacancy for **Ramp Agent** at our **O.R. Tambo International Airport. **The successful applicant will report to the **Manager: Base Airports** **RESPONSIBILITIES**: - Ensure Safety regulations is adhered at all times regarding Dangerous Goods; - Ensure general safety and security around the aircraft; -...
-
Customer Service Agent
6 months ago
Kempton Park, South Africa FlySafair Full timeGauteng, Kempton Park - (Market related) Safair Operations, operating as FlySafair, has a vacancy for a **Customer Service Agent **at our ** **base in ** OR Tambo International Airport**. The successful applicant ** **will report to the **Airport Manager.** **RESPONSIBILITIES**: - Assist passengers with ticket sales, bookings and flight changes...
-
Customer Service Agent
6 months ago
Kempton Park, South Africa FlySafair Full timeSafair Operations, operating as FlySafair, has a vacancy for a **Customer Service Agent **at our** **base in **OR Tambo International Airport**. The successful applicant** **will report to the **Manager: Base Airport**. **RESPONSIBILITIES**: - Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions,...
-
Call Centre Team
5 months ago
Kempton Park, South Africa FlySafair Full timeGauteng, Kempton Park - (Market related) Safair Operations, operating as FlySafair, has a vacancy for a **Call Centre Team Leader** ***at our head office in **Bonaero** **Park.** The successful applicant will report to the **Assistant Manager: Client Contact Centre.** **RESPONSIBILITIES**: - Ensure that service level agreement turnaround times are...
-
Junior Key Accounts Consultant
5 months ago
Kempton Park, South Africa FlySafair Full timeSafair Operations, operating as FlySafair has a vacancy for a **Junior Key Accounts Consultant **at our head office in** Bonaero Park. **The successful applicant will report to the **Manager: Sales & Distribution**. **RESPONSIBILITIES**: - Assist with the day-to-day management of accounts that the airline runs with third parties including but not limited...
-
Business Change Manager, Air
5 months ago
Kempton Park, South Africa DSV Full timeIf you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. **DSV - Global transport and logistics** Location: ZAF - Kempton Park, Serengeti Blvd (DSV Park Gauteng) Job Posting Title: Business Change Manager, Air & Sea Time Type:...
-
Regional Legal Counsel Corporate
2 weeks ago
Kempton Park, South Africa Boardroom Appointments Full timeRegional Legal Counsel [Corporate & Compliance] Minimum Requirements: One of the following legal qualifications: B Proc, B Juris, B Com Law, or LLB (preferably an LLB)12 years experience in the legal corporate environmentExperience on the African continent (advantageous)Computer proficiency in Word, Excel, and PowerPointGood attention to detailMethodical and...
-
Travel Administrator
5 months ago
Kempton Park, South Africa FlySafair Full timeGauteng, Kempton Park Safair Operations, operating as FlySafair, has a vacancy for a **Travel Administrator **at our head office in ** **will report to the **Supervisor Operations Support.** **RESPONSIBILITIES**: - Coordinate and book all travel requirements i.e. tickets, hotel accommodation, transport / car hire, visas etc. for both domestic and...
-
Sea-freight Channel Controller
3 months ago
Kempton Park, South Africa Toll Group Full timeAbout Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...
-
Central Reservations Manager
6 months ago
Kruger National Park, South Africa HotelJobs.co.za Full timeLuxury Safari Lodge-Kruger National Park **Requirements**: - Grade 12 - Hospitality management or similar qualification - Essential - Minimum 5-10 years relevant experience - Knowledge of entire Reservation Procedure according to the International Hotel manual system Description - Responsible for Hotel and Local Reservations - Handle correspondences,...
-
Vas Supervisor
6 months ago
Craighall Park, South Africa Digicall Management Services Full time**Role Purpose** Are you an experienced professional with a passion for supervising teams? Look no further! We are currently seeking a skilled and motivated VAS Supervisor to join our dynamic Assist Team in Digicall. The VAS Supervisor is responsible for ensuring that the team consistently achieves the service level agreements. This is to be achieved by...
-
General Manager
5 months ago
Kruger National Park, South Africa HotelJobs.co.za Full timeLuxury reserve based in Kruger National Park, part of an established group is looking for a General Manager to take overall responsibility for the effective management and running of the lodge & tented camp, sleeping a maximum of 45. - To ensure the Lodge and Camps, and brand, are not only maintained but taken to the next level of service standards and...
-
National Category Procurement Manager
5 months ago
Linbro Park, South Africa Veios Sachi (Pty) Ltd Full time**Qualifications/ Experience** - A post Matric qualification in Procurement Management would be advantageous - A minimum of three years generalist procurement experience, preferably within an FMCG/Food/Retail environment **Personal attributes** - Sound negotiation skills - Above average verbal and written communication skills - Advanced Excel knowledge...
-
Manager: Project and Change Management
2 months ago
Menlyn Park, South Africa Assupol Full timeDescription **Duties & Responsibilities**: **Leadership** - Lead, mentor, and manage a team of project and program managers fostering a collaborative and high-performance work environment. - Emphasis on lead by example in respect of values and staff coaching and development. - Engage IT resource managers to ensure projects are adequately resourced. - Track...
-
Manager: Project and Change Management
2 months ago
Menlyn Park, South Africa Assupol Life Ltd. Full time**Duties & Responsibilities**: **Leadership** - Lead, mentor, and manage a team of project and program managers fostering a collaborative and high-performance work environment. - Emphasis on lead by example in respect of values and staff coaching and development. - Engage IT resource managers to ensure projects are adequately resourced. - Track...