Business Change Manager, Air

6 months ago

Kempton Park, South Africa DSV Full time

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

**DSV - Global transport and logistics**

Location: ZAF - Kempton Park, Serengeti Blvd (DSV Park Gauteng)
Job Posting Title: Business Change Manager, Air & Sea
Time Type: Full Time

**Main Purpose of The Role**:
The role is to support and train in planning, delivery and rollout of systems, processes, and changes within DSV Air & Sea. This will include System Upgrade testing and rollouts as well as Level 1 Business Support.

**Minimum Requirements**:
Minimum of 3 years job related experience in courier and freight forwarding.

Strong administration skills.

Willing to travel both in South Africa and Sub-Sahara Africa

**Qualifications**:
Matric (essential)

Advantageous to have Industry level qualification/ tertiary qualification

**Computer packages**

Advanced: MS Word, Excel, PowerPoint, and Outlook

CargoWise One

**Duties and Responsibilities**:

- Help plan, design, develop and maintain training materials, quick reference guides, Frequently Asked Questions (FAQs) etc. in accordance to ISO standards
- Educate and instruct new employees on how to use different business systems in line with Local/Global SOPs and CW1 Blueprint
- Cargowise CW1 (Ops System).
- DSV Express (Courier)
- Educate existing employees on expansion/refresher training in line with Local/Global policies and procedures.
- Cargowise CW1 (Ops System).
- DSV Express (Courier)
- Set-up, support, and maintenance of integrated systems/processes with Africa Agents
- Facilitating of changes and training thereof in systems and processes with Africa Agents
- Facilitate/Train other Air & Sea related training - RCG, etc.
- Assist in developing and maintaining training curricula, course descriptions, class schedules, evaluation criteria, learning paths, and attendance records.
- Assume other duties as may be assigned from time to time by your supervisor.
- Maintaining training records.
- Perform necessary assessment to determine competency and provide training where applicable.
- Perform User Acceptance Tests pertaining to system related changes
- Manage/Assist with maintenance of the group service desk portal
- Assist with Country rollouts (SA & SSA)
- Assist and manage change management related activities
- Project manage system related projects

**Added Advantages**
- Knowledge Electronic Data Interchanges and Interfaces
- Managing or facilitating change - Systems or Processes (Change Management fundamentals)
- Managing or facilitating Projects - Systems or Processes (Project Management fundamentals)
- Experience in Freight Forwarding in Sub-Sahara African Countries
- Ability to self-manage.
- Fluent in English.
- Excellent written and verbal communication skills.
- Must have reliable transport to and from work.
- Ability to work overtime and flexible hours.

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