General Manager

3 weeks ago


Kruger National Park, South Africa HotelJobs.co.za Full time

Luxury reserve based in Kruger National Park, part of an established group is looking for a General Manager to take overall responsibility for the effective management and running of the lodge & tented camp, sleeping a maximum of 45.
- To ensure the Lodge and Camps, and brand, are not only maintained but taken to the next level of service standards and excellence.
- Drive community development projects and provide requisite skills and support to ensure effective effort.
- Develop strategic relationships with local stakeholders including governmental organizations, wildlife organisations and communities, surrounding and involved with the Game Reserve.
- Create and maintain a detailed skills development plan for all staff.
- Create an overall strategy and prepare annual business plans for all camps for the year and then oversee implementation thereof within specified time frames and budgets.
- Overall Day to Day Management of the Camps, including Safari Lodge, Tented Camp and any other related infrastructure within the reserve.
- Overall Responsibility for budget creation and management, CAPEX structuring, planning and implementation.
- Ensure all group internal financial controls and systems are in place and strictly adhered to.
- Overall responsibility for all human resources in the lodge, ensuring all labour relations, leave and medical funds are managed correctly.
- Create annual and monthly training plans for all departments and structure external training and exchanges with other lodges/ regions where possible.
- Place and monitor of all lodge operational stock orders and oversee procurement function
- Create camps strategy for guest delight, staff welfare, health and safety and training
- Work with Executive chef to ensure menu and food are aligned to lodge quality standards and requisite guest food scores and food budgets are being met and monitored.
- Work directly with the Lodge Managers, Assistant Managers, Head Ranger, camp managers and respective departmental Managers to ensure Lodge and Service standards are maintained at all times and ensure costs and budgets are managed and not exceeded.
- Over and above daily hosting of guests ensure you host all Agents, Media and VIP Groups.
- Oversee the maintenance and development of all infrastructure across the reserve.
- Oversee the management of the reserve within parameters of the game reserves operational manual.
- Ensure all health and safety compliance standards are met or exceeded and that all necessary functions in this regard are met.
- Risk Assessment - ensure lodge is risk assessment compliant
- Safari shop - manage the safari shop manager in conjunction with the regional trainer and group safari shop management team
- Lodge Marketing - management of the lodge social media platforms, including Facebook, Instagram

**REQUIREMENTS**:

- 3 - 5 years minimum of Management Experience in operation of similar size and complexity.
- Management degree and/or hospitality and service training.
- Previous experience in running a luxury operation within a wildlife setting.
- Previous experience in managing a large Lodge management team.
- Previous experience in working closely with rural communities.
- Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience and ability to demonstrate this.
- Driven, energetic, compassionate and ambitious, with strong leadership and mentoring skills.


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