Service Centre Analyst

**Listing reference**: 018133**Listing status**: Online- **Position summary** **Industry**:Wholesale & Retail Trade - **Job category**:Helpdesk and Technical Support**Location**:Cape Town - **Contract**:Permanent**EE position**:Yes**Introduction** - We are looking to recruit a Service Centre Analyst to work within the IT department of Clicks Group Services....

**Listing reference**: 016758**Listing status**: Online- **Position summary** **Industry**:IT & Internet - **Job category**:IT and Telecommunications**Location**:Cape Town - **Contract**:Permanent**EE position**:Yes**Introduction** - Clicks is on the hunt for a Junior Analyst - Service Centre to work within the IT department of Clicks Group Services. The...

Our client is looking to appoint Quality Analysts with at least 2 years of experience. **Responsibilities**: - Developing Evaluation Programs - Keeping track of the key industry trends - Monitoring Customer Interactions - Calibration Sessions - Utilization of Technology - Training and Coaching - Compliance Monitoring - Driving Innovation and Optimizing...

**Quality Analyst** Exciting Opportunity for an All Star to join the US client Leaders in aiding the development of the department. We are looking for our next Quality Analyst. **What will you be doing?** - Ensure compliance with company quality standards on all contact channels while monitoring key performance metrics to improve call quality. - Analyze...

**Our client in the BPO sector is looking for a CCM Manager.** **Responsibilities**: - Conduct staff performance reviews, assess needs, cost/benefit analysis, and other operational strategy assessments. - Establish a high standard for productivity, quality, and customer service as well as define user guidelines. - Develop company systems for customer...

PG Glass is the leading supplier of auto glass and building glass replacement services in Southern Africa. Over 110 Fitment Centres are available to replace or repair auto glass, PG Glass Medic® chip repair, windscreen wipers, TempSecure windows and replace glass in homes and buildings. A 24 hour contact centre is available to serve customers and process...

Customer Services Agents wanted to service global clients with a leading vehicle brand. At least 2 years call centre customer services experience in both voice and the digital space. Matric Clear Credit and Criminal records Ability to work shifts including weekends and public holidays a passion for cars **Salary**: From R9,000.00 per month Ability to...

**Position Summary**: **Industry**:IT & Internet - **Job category**:Others: IT and Telecommunication**Location**:Cape Town - **Contract**:Fixed Term Contract**EE position**:Yes**Brand**:Clicks Group**Introduction**: We are looking to recruit IT Service Centre Interns for a fixed term contract, to work within the IT department of Clicks Group Services. The...

Advert reference: click_013658 Advert status: Online - **Position Summary**: **Industry**:IT & Internet **Job category**:Others: IT and Telecommunication **Location**:Cape Town **Contract**:Fixed Term Contract **EE position**:Yes **Brand**:Clicks Group **Introduction**: We are looking to recruit IT Service Centre Interns for a fixed term contract, to...

This role involves managing and excelling in the utilities industry and existing markets of UK Market with a combination of providing excellent customer service. It would involve managing majorly inbound and very few outbound calls for customers to handle service of high standards. 6 - 12 Months call centre expereince Matric clear credit and crim record...

Our client, one of Southern Africa’s leading administrator for products and services in the retirement fund and fiduciary industries is recruiting for Multilingual consultants to service their clients in South Africa. The purpose of the job is to handle workflow in the Client Service Centre and to ensure that the highest level of client service is...

Our client, one of Southern Africa’s leading administrator for products and services in the retirement fund and fiduciary industries is recruiting for Multilingual consultants to service their clients in South Africa. The purpose of the job is to handle workflow in the Client Service Centre and to ensure that the highest level of client service is...

This role is primarily responsible for Client Relationship Management at the Program Level and Performance & People Management. **Minimum Requirements**: - 8 years of experience with Life and Annuities Retirement Plan Services × General loans eligibility and Transaction processing × Hardship Withdrawals and High-Risk Transactions × Pension Risk...

**We are looking for senior call centre agents.** **Must have**: Passed English with 50% and above in Matric Fluent in English 2 years of BPO call centre experience Criminal clear. Earn a basic of R 9 000. **Salary**: From R9,000.00 per month Ability to commute/relocate: - Cape Town, Western Cape: Reliably commute or planning to relocate before...

Why Choose Pepkor Lifestyle: Build a Thriving Career at the Forefront of Retail Ready to join a dynamic team and make a lasting impact? Join Pepkor Lifestyle as a Service Centre Administrator within the Incredible brand and step into a rewarding career that empowers you to drive results, unlock your potential, and make a difference. **Here's what sets...

We are seeking an experienced Customer Service Representative to join our team at EXL Service. This role is a great opportunity for individuals who enjoy providing top-notch customer service and have a passion for problem-solving.About the RoleThe ideal candidate will be responsible for receiving and reviewing fax images, entering data into our system, and...

The Service Desk Analyst can work unrepentantly and part of their team to ensure that all performance targets are adhered to. Resolutions are provided effectively, in a timely manner and with proactive communication to ensure customer satisfaction. The Service Desk Analyst helps resolve user issues with computer hardware and software for internal colleagues....

**Duties and responsibilities included** Answer incoming calls and make outbound calls. Returning calls when needed. Following up on requests. Liaising with relevant stakeholders to address queries/complaints. Update information on the system. **Requirements**: Grade 12 2 years Contact Centre experience. Credit and Criminal Clear. **Must be able to...

**Workforce Manager** Our client is looking for a Workforce Manager to lead the team of WF Schedulers and Real-time Administrators within the Insights Hub, supporting all campaigns within the company. The WFM is also expected to work across all teams of the Contact Centre by means of forecasting and scheduling to ensure that a service of excellence is...

**Position**: Data Analyst (with Dialler experience) **Location**: Remote **Department**: Call Centre Operations **Reports to**: Call Centre Manager **Key Responsibilities**: - Analyse call centre performance data, including call volume, call duration, wait times, and agent performance. - Monitor and evaluate the effectiveness of the dialler system,...