Manager: Technical Support
4 weeks ago
Business Unit, Department, Reporting Job grade/level M5 Business Unit Digital Platform Solutions Department Digital EXA - Vodacom Position reports to M5 Span of Control Where relevant
Core Description
Build and Maintain Hardware and Software Budgets, Certifications, Create and Maintain Vendor and Client Relationships, Create Disaster Recovery and Back-Up Procedures,
Develop and Document Work Flow, Evaluate Trends, Maintain Technical Data Reports, Monitor and Test Fixes, Procurement, Reporting, Security Monitoring, System Monitoring, Troubleshooting Core Behavioural Competencies 2. Developing and implementing account plan or strategy 4. People / Team Leadership 5. Decision Making 3. Meeting customer expectations 6. Communication and Impact 1. Job Match Minimum Qualifications NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science OR NQF 4: Grade 12 Additional Qualification preferred or advantage Experience
5 years experience.in IT Technical Support Management.
Or
If the highest qualification is grade 12, 7 years of experience IT Technical Support Management is required Certifications Basic certification in operating systems optional/ Basic software development language certification. Professional Memberships in Relevant Industry Level of Engagement & Span of Control
Internal and External Clients, Management and Senior IT Team. Special Requirements/ Employment Condition Valid Drivers license Workplace/Physical Requirements Hybrid Remote Worker
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Road IT Support Tech
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Internal Remote Support Technician
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Road IT Support Tech
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Manager: Technical Support
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Centurion, Gauteng, South Africa BCXP Full timeBusiness unit, Department, ReportingBusiness UnitCPSDepartmentEISReports ToSenior ManagerGradeM5 Core DescriptionTo oversee and direct technical support for core infrastructure to transform IT and realise the digitalisation journey for our clients. To lead the facilitation of operations architecture and IT continuity management for technical support team....
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Technical Support Manager
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Technical Support Manager
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Technical Support Manager
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Centurion, South Africa Green Marble Recruitment Consultants Full timeMinimum requirements: Bachelors degree in Information Technology, Computer Science, or related field.Relevant certifications such as CompTIA Network+, MikroTik MTCNA, Juniper Networks Certified Associate (JNCIA) are beneficial.Relevant certifications such as Juniper Networks Certified Service Provider Routing and Switching, Professional (JNCIP-SP), MikroTik...
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Technical Support Manager
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Manager: Technical Support
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Centurion, Gauteng, South Africa BCXP Full timeBusiness Unit, Department, Reporting Job grade/level M5 Business Unit Digital Platform Solutions Department Digital EXA - Vodacom Position reports to M5 Span of Control Where relevantCore DescriptionBuild and Maintain Hardware and Software Budgets, Certifications, Create and Maintain Vendor and Client Relationships, Create Disaster Recovery and Back-Up...
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Technical Support
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IT Technical Support
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Technical Support Agent
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Technical Support Engineer
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