Current jobs related to Reservations Manager - Cape Town - Marriott International, Inc

  • Reservations Manager

    1 month ago

    Cape Town, South Africa Hire Resolve Full time

    Hire Resolve's client, a luxury hotel based in Cape Town, is seeking an experienced Reservations Manager to join their team. The Reservations Manager will oversee the reservations department and ensure the smooth processing of guest bookings and inquiries. Responsibilities: - Manage and oversee the reservations team to ensure optimal performance and...

  • Reservations Manager

    3 weeks ago

    Cape Town, South Africa Jobted ZA C2 Full time

    Overview Hire Resolve’s client, a luxury hotel based in Cape Town, is seeking an experienced Reservations Manager to join their team. The Reservations Manager will oversee the reservations department and ensure the smooth processing of guest bookings and inquiries. Responsibilities: - Manage and oversee the reservations team to ensure optimal...

  • Reservations Manager

    6 months ago

    Cape Town, South Africa Crayon Full time

    **How you'll role** As the Reservations Manager in the reservations department, your role is crucial in overseeing reservations, optimising occupancy, maximising revenue, and providing an outstanding guest booking experience. This position demands excellent organisational abilities, a deep comprehension of sales tactics, and efficient team and leadership...

  • Reservations Manager

    1 month ago

    Cape Town, Western Cape, South Africa abc Full time

    Job Title: Reservations ManagerAt abc, we are seeking a highly skilled and experienced Reservations Manager to join our team. As a key member of our sales and reservations team, you will be responsible for driving sales growth, leading the reservations team, and ensuring operational excellence.Key Responsibilities:Develop and maintain strong relationships...

  • Reservations Manager

    5 months ago

    Cape Town, South Africa Totalstay Full time

    The Reservations Manager plays a pivotal role in managing reservations, ensuring optimal occupancy, revenue maximization, and delivering an exceptional guest booking experience. This role requires strong organizational skills, a keen understanding of sales strategies, and effective team / leadership management. **This is an extremely guest-centric...

  • Reservations Manager

    1 month ago

    Cape Town, South Africa Hire Resolve Full time

    Hire Resolve's client, a luxury hotel based in Cape Town, is seeking an experienced Reservations Manager to join their team. The Reservations Manager will oversee the reservations department and ensure the smooth processing of guest bookings and inquiries.Responsibilities: Manage and oversee the reservations team to ensure optimal performance and service...

  • Reservations Manager

    3 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    **Reservations Manager** **International Hotel Group Cape Town** **R30 145 CTC** New opportunity as Reservations Manager with an international hotel group at one of their iconic 5* properties based in the Mother City. As Reservations Manager your role will entail management of the property’s reservations functions including working closely with the...

  • Reservations Manager

    5 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    **Hospitality and Outdoor - Urgent Vacancy - Reservations Manager** **Luxury Hotel - Cape Town** Ensures the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue target. **Requirements**: - Must have Grade 12 and formal...

  • Reservations Manager

    6 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    **Hospitality and Outdoor - New Vacancy - Reservations Manager** **Luxury Hotel - Cape Town** Ensures the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue target. **Requirements**: - Must have Grade 12 and formal Hospitality...

  • Reservations Manager

    1 month ago

    Cape Town, South Africa HotelJobs.co.za Full time

    Hospitality and Outdoor - New Vacancy - Reservations Manager Luxury Hotel - Cape Town, Western Cape Our client, a luxury hotel in Cape Town, is seeking an exceptional Reservation Manager, to provide exceptional service to their clients and provide phenomenal leadership to the reservations team. **Requirements**: - Matric essential - Diploma in...

  • Reservations Manager

    5 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    An experienced accommodation Reservations Manager is sought to oversee all accommodation reservation functions across multiple properties to ensure an engaged, happy and motivated team, efficient room booking, optimal room rates, and maximum occupancy. Ensure a frictionless process and guest experience of the entire pre-arrival stage during the guest journey...

  • Reservations Manager

    5 months ago

    Cape Town, South Africa Belmond Full time

    As a Reservations Manager at Mount Nelson, A Belmond Hotel, you are part of a team that enhances guest experiences through personalized handling of reservation requests. In this role, you will lead the reservations team to deliver highly quality and efficient service, ensuring that every guest has an exceptional reservations experience. If you’re looking...

  • Reservations Manager

    6 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    **Hospitality and Outdoor - New Vacancy - Reservations Manager** **Hospitality Company - Cape Town** Ensures the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue target. **Requirements**: - Grade 12 certificate - 2 years’...

  • Reservations Manager

    5 months ago

    Cape Town, South Africa Belmond Management Full time

    As a Reservations Manager at Mount Nelson, A Belmond Hotel, you are part of a team that enhances guest experiences through personalized handling of reservation requests. In this role, you will lead the reservations team to deliver highly quality and efficient service, ensuring that every guest has an exceptional reservations experience. If you’re looking...

  • Reservations Manager

    6 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    Oversee all accommodation reservation functions across multiple properties to ensure an engaged, happy and motivated team, efficient room booking, optimal room rates, and maximum occupancy. Ensure a frictionless process and guest experience of the entire pre arrival stage during the guest journey and includes efficient and effective payment collection of...

  • Reservations Manager

    6 months ago

    Cape Town, South Africa The Roberts Connexion Full time

    A 5* property seeks to hire a suitably experienced and qualified Reservations Manager. **Scope**: - To ensure that the highest standard of performance and service is achieved when reserving accommodation and additional services. - To manage the Junior Tour operator team - To ensure that guests receive an exceptional guest experience that goes beyond their...

  • Reservations Manager

    5 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    A City Centre Four Star Hotel and Conference centre is looking for a dynamic individual to join their reservations team in capacity of Reservations Manager. - Minimum Matric or an equivalent qualification. - Computer Literate with skills in Excel & Word. - Fluent in English & Afrikaans. - High initiative/self-starter/proactive and can anticipate...

  • Reservations Manager

    7 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    Group Reservations Manager, based in Gardens Cape Town. **Main Duties**: - Follow up on all bookings again if you don’t receive confirmation/cancellation - Answer all cellphone enquires as well as WhatsApp messages are answered on the shop cellphones. - Populate Dineplan with bookings - Make note of any booking notes stipulated by the guest i.e....

  • Reservations Manager

    5 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    A large 4-star hotel seeks a Reservations Manager to join their team. **PRINCIPAL ACCOUNTABILITIES/ KEY RESPONSIBILITIES** - Manager and supervise the reservations department staff, ensuring that all employees are properly trained and motivated to provide excellent customer service. - Oversee the hotel’s reservation system, ensuring that it is functioning...

  • Assistant Reservations Manager

    4 weeks ago

    Cape Town, South Africa HotelJobs.co.za Full time

    Minimum of 2 years in a similar role in Management. **Key Responsibilities**: - ** Reservations Management**: Assist in managing the reservations system, ensuring all bookings are accurately processed and updated in real-time. Handle inquiries and changes in reservations efficiently. - ** Customer Service**: Provide outstanding service to guests by...

Reservations Manager

6 months ago

Cape Town, South Africa Marriott International, Inc Full time

**Job Number** 23219512

**Job Category** Reservations

**Location** Cape Town Marriott Hotel Crystal Towers, Corner of Century Boulevard and Rialto Road, Cape Town, South Africa, South Africa VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.

**CANDIDATE PROFILE**

Education and Experience

High school diploma or GED; no work experience required.

OR

2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.

**CORE WORK ACTIVITIES**

**Understanding Markets & Maximizing Revenue**
- Identifies new reservations sales business to achieve personal and property revenue goals.
- Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
- Closes the best opportunities for the property based on market conditions and property needs.
- Monitors same day selling procedures to maximize room revenue and control property occupancy.
- Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.

**Conducting Daily Reservations Sales Activities**

Responds to incoming reservations sales opportunities for the property that are outside parameters of the EventBooking Center.

Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

Uses sales resources and administrative/support staff effectively.

Assists in monitoring group reservation forecast data.

Coordinates with sales and Convention Services to process rooming lists and reservation cards.

Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Assists with monitoring accuracy of reservation sales orders within tracking systems.

Tracks no-show reservations and processes charges as needed.

Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.

Manages wait list and prioritizes order of wait list contacts to be made.

Prepares work and maintenance orders.

**Providing Exceptional Customer Service**

Supports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience.

Services our customers in order to grow share of the account.

Provides excellent customer service consistent with the daily service basics of the brand.

Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

Sets a positive example for guest relations.

Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.

Handles guest complaints and disputes following the instant pacification procedures.

**Managing and Conducting Human Resource Activities**

Monitors reservations sales agents while on phone calls.

Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Utilizes all available on the job training tools for employees.

Creates monthly labor scheduling for team.

**Additional Responsibilities**

Utilizes applicable intranet for resources and information.

Creates contracts as required.

**MANAGEMENT COMPETENCIES**

**Leadership**

**Adaptability** - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

**Communication**:

- Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

**Problem Solving and Decision Making** - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, a