Client Service Manager
2 weeks ago
A new position has arisen We are seeking a Service Manager who will ensure management practices are followed in all areas of responsibility regarding service procedures and actions, promoting a customer-oriented service and implement and uphold actions in line with company strategic vision.
**Essential Criteria**:
- Overall responsibility to manage Service Department Personnel
- Ensure quality of service regarding fleet maintenance (ensure optimum response time and professional service at all times
- Sound financial management of department in line with budget and company strategic objectives
- Grow CST targets as per company’s requirements
- Grow labour recovery to 85%
- Ensure Driver Training Department comply with accreditation requirements and achieve revenue targets
- Ensure Site based operations are profitable as per business indicators
- Plan, prepare, submit and ensure achievement of Service department’s budget
- Grow department in line with company requirements.
**Must have qualifications and knowledge**:
- Tertiary qualification in Engineering or Business Management or equivalent technical qualification
- Code 8 driver's license
- Proven and relevant experience and success in a management position in the materials handling, construction or automotive
- Minimum of 5 years’ experience in similar position
- Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services.
- Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems
- Strong service management experience / skills of profitably managing large fleets of equipment
- Strong analytical ability, strong attention to detail
- Strong financial / numerical ability.
Ability to Commute:
- Johannesburg, Gauteng (required)
Ability to Relocate:
- Johannesburg, Gauteng: Relocate before starting work (required)
Application Deadline: 2024/03/23
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