Client Service Manager

1 week ago

Johannesburg, South Africa FirstRand Full time

About us, purpose, experience and qualifications

**about us**:
**purpose**:

- The role executes the central account opening function once a sale has been concluded, ensuring that all relevant documents are provided and completed accurately and timeously. Post sale, this role becomes the direct contact with Client, anticipating and responding to their service needs across all Corporate Banking Products and channels. They identify existing and developing trends within the clients’ environment and anticipate queries that may arise and develop sound client service plans aligned to the client’s business needs.**experience and qualifications**:

- B.Com or related tertiary qualification
- Degree/Certificate in Customer Care Management/ Client Service will be advantageous Technical Knowledge/ skills and experience Knowledge of:

- Corporate Banking value chain,
- Client servicing
- Process delivery
- Ability to read and analyse data
- RMB’s Corporate Banking offerings and processes advantageous Experience:

- Minimum 5 years Corporate Banking experience
- Minimum 3 years supervisory/functional leadership level experience Competencies
- Customer Service Orientation
- Verbal and Written Communication
- Leading and Managing
- Judgment and Decision-Making
- Commercial and Financial Acumen**additional requirements**:

- Central On-board coordination for all new SA-Inc clients to the Bank
- Ensure that client data is captured accurately on all relevant systems
- Ensures the client has access to all the necessary platforms and tools to perform their transactions with the Bank
- Centrally plan client on-boarding projects (new and migrations) and monitor resources in terms of deadline, functionality, and quality to achieve project delivery within parameters set.
- Comply with all relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to KYC
- Is the custodian for all client data within allocated portfolio, ensuring data integrity
- Supports the client in executing some client data changes on the Bank’s platforms
- Proactively engage client (face-to-face, telephonic and/or digital)
- Become the trusted point of contact for the client into their Banking service experience
- Anticipate Client needs and present solutions
- Advisory role to Clients on services and platforms that could optimize their efficiency and ease of transacting
- Monitor customer emotional connectedness levels for key customers and implement remedial actions where required
- Meets the defined service level standards

**responsibilities**:

- Implements Service Action Plans that are defined, utilizing data driven insights and performance monitoring utilizing good project management and coordination methods and tools
- Resolve all customer queries on-site and off-site, by following up on the resolution of Client queries by other teams
- Provides oversight of the efficient internal banker delivery and careful and timeous planning, reporting and updating of all related information
- Establish service relationships with business partners to strengthen collaborative working relations to improve the effective and efficient implementation of Client service objectives
- Navigate on behalf of client for complex issues within the Bank and is the main point of contact for all service issues for the client, supported by the internal banker and corporate service suite.
- Create and implement easy to manage monitoring systems to ensure a consistent service experience to all Clients within portfolio
- Support clients with the effective utilization of all available and relevant facilities/platforms
- Support the Client to maintain and optimize Products and Channels availed to them (including but not limited to: Foreign Exchange, Trade, eBucks Partners, Merchant Service, Cash, Dealing Desk, Corporate Cards, Fleet & Hyphen)
- Identifies any platform gaps, changes or requirements in the client’s environment and works with team members in Client Service to ensure that the necessary technical implementations are carried out smoothly
- Supports and/or facilitates the documentation requirements to execute the client
- Support with transactional processing by preparing the relevant documents and sending to the Operations fulfilment teams
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate client servicing solutions
- Support client with all account queries
- Draft any necessary letters as required by client from the bank, within authorized mandates (e.g. letters of good standing)
- Maintain and retain existing clients through timeous, accurate and seamless service delivery
- Proactively develop and implement service delivery improvement interventions for client
- Identifies opportunities for renewal of any services.
- Display sound knowledge of client’s business strategy, needs, strengths, challenges and opportunities
- Displays sound knowledge o

  • Client Service Controller Ocean Export

    5 days ago

    Johannesburg, South Africa Service Solutions Staffing Full time

    Well established and ever growing clearing and forwarding company in Johannesburg is seeking to employ a Client Service Controller - ocean Export Minimum qualification of Grade 12, SDS and/ or Freight Forwarding Course or similar will be advantageous Minimum of 3 years within a clearing & forwarding environment Prior CargoWise experience non...

  • Client relationship Manager – South Africa

    Found in: Talent ZA 2A C2 - 3 weeks ago

    Johannesburg, South Africa Service Solutions Full time

    Luxury Retail CRMClient relationship Manager South AfricaBased in Sandton Our client, a market leader in Luxury is seeking to employ a CRM for their 3 Luxury stores in South Africa. The candidate will be based in Sandton with travelling as required to other regions ( WC and KZN) A proven Luxury track record will be required, with an in depth...

  • Client relationship Manager – South Africa

    Found in: Whatjobs ZA C2 - 1 week ago

    Johannesburg, South Africa Service Solutions Full time

    Luxury Retail CRM Client relationship Manager South Africa Based in Sandton Our client, a market leader in Luxury is seeking to employ a CRM for their 3 Luxury stores in South Africa. The candidate will be based in Sandton with travelling as required to other regions ( WC and KZN) A proven Luxury track record will be required, with an in depth...

  • Client Services Manager

    2 days ago

    Johannesburg, South Africa Sanlam Full time

    Who are we? Sanlam Developing Markets [SDM] (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as...

  • Client Services Manager Woodmead

    5 days ago

    Johannesburg, South Africa The Recruitment Council Full time

    Are you a dynamic individual with a passion for client satisfaction and financial services? Our client has an amazing opportunity just for you! Join a leading Financial Services company as a Client Services Manager, where you'll play a pivotal role in ensuring exceptional service delivery to our client's valued clientele. Duties and Responsibilities: -...

  • Client Services Lead

    3 days ago

    Johannesburg, South Africa CBR MARKETING SOLUTIONS Full time

    **Job title**: Client services lead - senior management **Department**: Client Services - Sales **Reports to (Function)**: **Dual reporting line**: Operations manager and CEO. **Job Purpose**: The main objective of the client services lead is to ensure client retention and the growth in/of services supplied to and charged to the client base by CBR. This...

  • Client Services Executive

    5 days ago

    Johannesburg, South Africa Tree of New Beginnings Full time

    Our client is not just an IT Managed Security Services Provider; they're a global supporter of people's dreams. As part of our continued growth, we're seeking a dynamic Client Services Executive to join our Executive Committee in Johannesburg, South Africa. In this role, you will stand at the forefront, leading a team of Account Executives, driving customer...

  • Client Services Manager: BluNova

    Found in: beBee S ZA - 3 weeks ago

    Gauteng, Johannesburg, South Africa Blue Label Telecoms Full time

    Blue Label Telecoms’s job vacancy, Career and Recruitment Job title : Client Services Manager: BluNova jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : April 27, 2024 Quick Recommended Links Jobs by Location Job by industries Job Purpose To drive business growth within the company and ensure the best possible experience for our...

  • Client Service Executive

    5 days ago

    Johannesburg, South Africa NielsenIQ Full time

    **Job Description**: **Job Summary**: Maintain a client service orientation by managing day-to-day administration of client service and coordinating on analysis and reporting of assigned research projects. **Client Servicing** - Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management - Assist...

  • Client Service Executive

    5 days ago

    Johannesburg, South Africa NielsenIQ Full time

    Maintain a client service orientation by managing day-to-day administration of client service and coordinating on analysis and reporting of assigned research projects. **Client Servicing** - Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management - Assist senior staff in delivering quality...

  • Client Service Executive

    Found in: Talent ZA C2 - 3 weeks ago

    Johannesburg, South Africa NielsenIQ Full time

    Job Description Maintain a client service orientation by managing day-to-day administration of client service and coordinating on analysis and reporting of assigned research projects. Client Servicing -  Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management  -Assist senior staff...

  • Client Service Advisor

    Found in: Talent ZA 2A C2 - 3 weeks ago

    Johannesburg, South Africa The Recruitment Council Full time

    Key Areas of Responsibilities Responsible for being the primary point of contact for clients Contributes to and provides input into the entire client life-cycle, including renewals, endorsements and/or cancellations. Works with New Business Development Executive to generate and co-ordinate internal new business leads to enable the cross-selling strategy...

  • Client Services

    3 weeks ago

    Johannesburg, South Africa Curiska (Pty) Ltd Full time

    An excellent opportunity for a client services administrator to join a rapidly growing financial services firm. You will work as part of a highly professional support team that enables portfolio managers to maintain excellent relationship with clients and ensures that the business is able to deliver outstanding services. **Skills & Requirements**: **_...

  • Client Service Executive

    Found in: Talent ZA C2 - 3 days ago

    Johannesburg, South Africa NielsenIQ Full time

    Job Description Maintain a client service orientation by managing day-to-day administration of client service and coordinating on analysis and reporting of assigned research projects. Client Servicing -  Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management  -Assist senior staff...

  • Managed Services Client Service Desk Agent

    Found in: beBee S ZA - 3 weeks ago

    Johannesburg, South Africa NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...

  • Client Services Manager/account Manager

    3 days ago

    Johannesburg, South Africa CBR Marketing Solutions Full time

    **Job purpose**: To maintain and manage all client expectations and requirements within portfolio. To maintain and grow existing revenue within client portfolio and ensure excellent customer service is delivered timeously. To keep abreast with all industry trends and pitch new and creative ideas to client and generate additional revenue. Required to manage...

  • Client Services Administrator

    5 days ago

    Johannesburg, South Africa Nedbank Full time

    **Job Classification** - REQ- 129855 - Lerato Sithole- Location: Sandton- Job Family- Administration, Operations and Facilities - Career Stream- Administration, Transactional Processing and Production- Leadership Pipeline- Manage Self: Technical - FAIS Affected**Job Purpose** - To provide quality and accurate business administrative support services to...

  • Client Service Consultant

    3 days ago

    Johannesburg, South Africa Metropolitan Life Full time

    **Introduction** Metropolitan is one of the oldest financial services brands in South Africa. With a 125-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security. Metropolitan operates in South Africa, but...

  • Client Services Administrator

    5 days ago

    Johannesburg, South Africa Nedbank Full time

    **Requisition Details & Talent Acquisition Contact** - REQ: 131183- Talent Acquisition Consultant: Lerato Sithole- Location: 135 Rivonia Road, Nedbank Head Office, Sandown- Cluster: Nedbank Wealth - Insurance- Closing Date: 7 February 2024**Job Family** - Administration, Operations and Facilities **Career Stream** - Administration, Transactional Processing...

  • Client Service Support Specialist

    Found in: beBee jobs ZA - 2 weeks ago

    Johannesburg, Gauteng, South Africa Nedbank Full time

    Job PurposeTo be the direct contact between the external customer and Nedbank to build and maintain relationships according to TS and CIB customer and sales strategy. Provide operational and servicing support to the CIB TS client to best meet their needs across the end-to-end products, channels and solutions life cycle in line with Nedbank's client service...