Client Relationship Officer

6 months ago


Somerset West, South Africa Ecocert India Full time

Somerset West, South Africa- Customer relations- Permanent- Fair Trade**Job description**:
**Job description**
We are hiring a **Client Relationship Officer (Fair Trade & Sustainable)** that will be based in our Somerset West office and report directly to the Ethics & Sustainable Division Manager. The CRO will play a pivotal role in communication with the clients, management of their files and the flow of certification.
- **_Your tasks_**
- Manage client communication and files for CSR/Fair Trade and Sustainable Agriculture related standards.
- Monitor and ensure smooth certification flow for all client files in accordance with applicable guidelines.
- Follow-up and evaluation of non-compliance resolution after audits.
- Client acquisitions as well as preparing and issuing renewal quotations.
- Other additional tasks from time to time as required by the E&S Division Manager.

**Profile**:
**_Education:_**
- Tertiary degree or diploma in social sciences, agriculture, business, law or other relevant qualification.

**_ Language:_**
- Excellent English and Afrikaans spoken and written competency. Other languages and/or experience in business management would be beneficial.

**_ Technical skills_**_:_
- Experience and/or interest in sustainable agriculture/fair trade/CSR/certification would be beneficial.
- High level of computer literacy - confident MS Office user.

**Behavioural skills**:

- Team player
- Motivated
- Self-confident
- Willing and eager to learn
- Organized to the point of perfection

**_ What’s in it for you?_**

**Remuneration**: Market related salary, dependent on experience and qualifications**Type of contract**: Permanent (6-month probation)**Benefits**:60% medical aid contribution (after probation), life
- and disability insurance (after 12 months). Partial remote working is part of the current company policies.
- **But also**: _When working more than 6 months you will become eligible for a performance bonus based on the level of achievement of your annual objectives._



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