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Customer Service Rep

2 months ago

Edenvale, South Africa Watershed Consulting Full time

**Job Description**:
**PURPOSE OF THE ROLE**

The Customer Services Representative is responsible for managing queries and complaints, in addition she will assist with order processing, modifications and complaints across a number of communication channels. Incumbents goal is to improve customer satisfaction across the region.

**RESPONSIBILITIES**:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.

**Requirements**:

- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- 5 - 6 years experience working with customer support.

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