Customer Service Assistant

2 weeks ago


Edenvale, Gauteng, South Africa Mattemi Full time

Position Overview:

Responsibilities:

  • Handle in store sales and customers
  • Identify and assess customers' needs to achieve satisfaction.
  • Provide accurate, valid, and complete information to customers regarding products, services, and orders.
  • Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
  • Keep detailed records of customer interactions, transactions, comments, and complaints.
  • Assist with processing orders, refunds, exchanges, and returns.
  • Stay uptodate on product knowledge, company policies, and industry trends.
  • Continuously seek opportunities to improve customer satisfaction and operational efficiency.

Qualifications:

  • High school diploma or equivalent; university degree preferred.
  • Proven customer support experience or experience in a similar role.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills and ability to work well in a team environment.
  • Ability to multitask, prioritize, and manage time effectively.
  • Proficiency in computer navigation and typing skills.
  • Empathetic and patient demeanor when dealing with challenging situations.
  • Ability to adapt to changes and work in a fastpaced environment.

Salary:
R15 000,00 - R20 000,00 per month

Application Question(s):

  • Are you available immediately?

Experience:

  • Customer service: 2 years (required)

Ability to Commute:

  • Johannesburg, Gauteng (required)

Ability to Relocate:

  • Johannesburg, Gauteng: Relocate before starting work (required)


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