Customer Service Rep

2 weeks ago


Edenvale, Gauteng, South Africa Watershed Consulting Full time

Job Description:

PURPOSE OF THE ROLE


The Customer Services Representative is responsible for managing queries and complaints, in addition she will assist with order processing, modifications and complaints across a number of communication channels.

Incumbents goal is to improve customer satisfaction across the region.

RESPONSIBILITIES:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

Requirements:

  • High school diploma, general education degree, or equivalent.
  • Ability to stay calm when customers are stressed or upset.
years experience working with customer support.
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