Customer Service Representative
6 months ago
Primary responsibilities include:
- Ensure all orders have relevant information attached and processed in accordance with company policy
- Answer phone - take orders, help with rep and customer queries
- Maintain customer services inbox
- Liaise with the warehouse re scheduled deliveries and collections
- Execution of the order to invoice - responsible for checking pods to ensure correct stocks and lots supplied and sorting discrepancies in this regard
- Monitor and follow up on overdue pods and ensure they are received within the given 24-hour SLA
- Handling of customer queries/requests & effective communication with all parties until the matter is resolved
- Ensure customer order ship dates are updated if passed due
- Manage customer expectations and continually communicate with them or the rep regarding lead times and stock availability
- Communicate stock outs at warehouse and product level with relevant parties
- Communicate OTIF failures and related new ship dates based on stock arrival with clients and sales team as and when required
- Update pricing and price lists when required
- Samples - send out samples to customers or the reps when required
**Salary**: R20,000.00 - R30,000.00 per month
**Experience**:
- Customer service: 1 year (preferred)
Ability to Commute:
- Franschhoek, Western Cape (required)
Ability to Relocate:
- Franschhoek, Western Cape: Relocate before starting work (required)
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