E-Commerce Team Member

1 month ago


Franschhoek, South Africa Vine Recruitment Full time
About the Role

We are seeking a skilled E-Commerce Coordinator to join our team at Vine Recruitment. As an E-Commerce Coordinator, you will be responsible for providing exceptional customer service and support to our customers.

Key Responsibilities
  • Handle customer service inquiries and order-related issues in a timely and professional manner.
  • Support the customer service team with website, product, order, and warehouse questions.
  • Stay informed of product deliveries, replenishments, and preorder timelines to ensure seamless customer experiences.
  • Monitor inventory levels and assist with coordinating special campaigns, subscriptions, and ad-hoc projects.
  • Participate in planning and execution processes for promotion drives to drive sales and engagement.
  • Assist with personalisation initiatives to enhance the customer experience.
  • Assist with order management and support the processing of returns, exchanges, and collections on a daily basis.
  • Provide weekly customer service and feedback reporting to inform business decisions.
Requirements
  • A relevant tertiary qualification is essential for this role.
  • Previous experience in e-commerce, digital marketing, or social media management is highly valued.
  • Excellent written and verbal communication skills in English (and Afrikaans) are required for effective customer interaction.
  • You should be comfortable working in a fast-paced environment and have strong organisational and project management skills.
  • Strong leadership skills with a can-do attitude are essential for success in this role.
  • Strong analytical skills with the ability to interpret data and make actionable recommendations are also required.
  • A natural sense of empathy for customers is vital for delivering exceptional customer service.
Benefits

This is a fantastic opportunity to join a dynamic team and develop your skills in e-commerce and customer service. We offer a competitive salary package, including a base salary of R250,000 per annum, plus benefits and opportunities for career growth and development.



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