Hospitality Manager
5 months ago
overseeing the day-to-day operations of all hospitality departments;
- staff management;
- develop and implement strategies to enhance guest satisfaction and exceed service standards;
- recruit, train, and supervise hospitality staff to ensure consistent delivery of high-quality service;
- collaborate with other departments to coordinate seamless guest experiences;
- compile and monitor annual budget;
- oversee cost control measures to maximise profitability;
- stay updated on industry trends to drive innovation and continuous improvement;
- ad hoc administrative duties;
- Staff Management;
- Manage Hospitality budgets (Guest house, Tasting Rooms);
- Oversee estate events;
- Retail procurement - appoint relevant suppliers and selection of products;
- Liaising with media / VIP clients/guests;
- Customer service;
- Positively & actively promotes the company's services and products;
- Provide training for a high level of service in the Tasting Room;
- Manage customer experience throughout the customer journey on the Estate;
- Provide exceptional customer service.
**Responsibilities: Administration**
- Constantly evaluate service and offering to create and adapt plans for improvements;
- Oversee orders for Front of house stock eg. Retail, Water, packaging, etc. in accordance with the budget;
- Ensure stock control and reconciliation of storerooms;
- Set monthly sales targets in conjunction with the Sales & Marketing Manager and create a sales strategy to meet targets;
- Prepare and present monthly sales and operation reports;
- Execute business objectives.
**Requirements**:
- At least 7 years experience in a similar position;
- Excellent communication skills;
- Strong work discipline, with the capacity to handle pressure;
- Excellent problem-solving skills and attention to detail;
- Strong leadership skills;
- Excellent people skills;
- Willingness to work holidays, Saturdays, and Sundays;
- A proven track record as an experienced Hospitality Manager;
- Excellent communication ( fluent in English & Afrikaans) and negotiation skills;
- Computer literacy MS Office;
- Excellent cuisine & wine knowledge with a passion for food and wine;
- A customer service-driven individual;
- Experience in upmarket/fine dining Hospitality service;
- Attention to detail, problem-solving, creativity and innovation;
- Good leadership skills;
- A relevant tertiary Qualification in Hospitality management and/ or Project management;
- Decisive;
- Own Transport & Valid Driver’s License.
**Kindly forward your CV with contactable references.
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