Duty Manager

4 months ago


Cape Town, South Africa Marriott International, Inc Full time

**Job Number** 23112751

**Job Category** Rooms & Guest Services Operations

**Location** The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**Function**

Reporting to the Guest Services Experience Manager, the successful incumbent will be responsible to foster relationships with guests to enhance the guest experience. Display a guest centric approach. Manage the day to day activities and support the Guest Services agent team whilst maintaining exceptional customer service standards in accordance with the hotel and Marriott policies and procedures.

**Required Experience & Qualifications**
- Relevant Hospitality qualification or equivalent
- Minimum 3 years’ experience working in hotel and/ or similar position.
- Minimum 2 years’ management experience within a similar role.
- Systems Required - OPERA, MGS and GXP, Internet, MS Word/Office, Microsoft excel and Outlook.
- Guest Centric Approach
- Professional and pleasant disposition
- Strong leadership and interpersonal skills essential.
- Strong planning and organizing skills to meet deadlines with regards to operational requirements
- Strong and effective communication, problem solving and decision making skills at all levels essential
- Proven excellent and conflict management skills
- Strong administration skills - payroll input, staff rostering, training
- Ability to work within a pressurized environment
- Quality and customer service driven
- Ability to use Initiative and be proactive and self-motivated
- Ensure that the standards of service excellence and guest satisfaction are met and maintained
- Attention to detail pertaining to area of responsibility
- Maintain a neat, clean and well-groomed appearance as per company standards
- Experience in IR management and disciplinary processes
- Ability to work without supervision and within a team
- Proficiency in Ms Office packages e.g. Word, Excel, Outlook, Micros, Opera

**Key Responsibilities**
- Ensure that the standards of service excellence and guest satisfaction are met and maintained.
- Effective planning, assigning and delegations of tasks to meet deadlines.
- IR management - ensure disciplinary processes are carried out and adhered to
- Effective communication, problem solving, decision making and conflict management
- Ensure that the standards of service excellence and guest satisfaction are maintained
- Ensure that every guest complaint is handled and solved to the satisfaction of the guest
- Actively champion and oversee all Marriott related issues to both staff and guests.
- Supply and co-ordinate training to all Front of House staff.
- Liaise with other departments and associates to ensure the smooth running of Rooms Division to ensure strong collaboration between Operations Teams
- Elevate Guest Services team to executional excellence
- Review Guest Voice scores related to guest experience and assist HR trainer with regards to implementing relevant training needs that will enhance guest interaction/experience to maintain a fully guest-centric approach amongst all staff.
- Understands and follows policies and procedures with regards to the hotel’s key control system and ensure that others follow them.
- Review Guest Voice scores related to guest experience and assist HR trainer with regards to implementing relevant training needs that will enhance guest interaction/experience to maintain a fully guest-centric approach amongst all staff.
- Understands and follows policies and procedures with regards to the hotel’s key control system and ensure that others follow them.
- Perform other reasonable duties as and when requested
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can r


  • Duty Manager

    4 months ago


    Cape Town, South Africa 91 loop hostel Full time

    The Duty Manager is the on-site leader responsible for the smooth running of a business during their designated shift. They wear many hats, overseeing daily operations, ensuring customer satisfaction, and acting as a point person for staff. This role is ideal for a highly organized and adaptable individual who thrives in fast-paced...

  • Duty Manager

    4 months ago


    Cape Town, South Africa Staff Connection Full time

    A beautiful property in the Western Cape is looking for a Hotel Duty Manager to oversee the day to day operations of the property. - SA Citizen - Diploma in Hospitality - **Min 3yrs in an upmarket hotel environment in a managerial role**: - **Opera knowledge** - not negotiable - All round operations experience - Financial reporting - Excellent communication...

  • Duty Manager

    4 months ago


    Cape Town, South Africa HotelJobs.co.za Full time

    5-star boutique hotel in Camps Bay, Cape Town is seeking an experienced Duty Manager. Experience & Qualifications - +3 years’ experience in hospitality - Sound understanding of Reservations and Front Office operations - Good Computer literacy in MS Office programs and extensive knowledge of PMS systems (Opera, Semper, Nightsbridge, or similar) - Strong...

  • Duty Manager

    3 months ago


    Cape Town, South Africa HotelJobs.co.za Full time

    You will be required to assist heads of departments in overseeing all departments in the Resort with focus on Housekeeping, Front office and Food and Beverage - Providing a visible management presence while on duty. - Ensuring each department that you oversee is prepared and staffed for each shift. - Training of staff - Ensuring that the standards of the...


  • Cape Town, South Africa HotelJobs.co.za Full time

    We are searching for a dependable Conference Duty Manager to perform day /evening time and weekend supervisory tasks within this hotels established conference venues and restaurants. The conference duty manager should be able to schedule employees' shifts, delegate pertinent duties, and enforce the conference venues and other outlets policies and SOP's....

  • Manager On Duty

    3 months ago


    Cape Town, South Africa Mojo Hotel and Market Full time

    **Why join us** Want to inspire customers with the most attractive hotel deals? Then come join our team in Sea Point, Cape Town. You will grow with us in a local company that puts its people at the heart. We are looking for Hotel Reservationist Agent to provide a stellar customer experience. You will develop valuable business skills while gaining a...

  • Junior Duty Manager

    1 month ago


    Cape Town, South Africa HotelJobs.co.za Full time

    The Duty Manager will be responsible for overseeing daily hotel operations (Front Office as well as F&B), managing guest inquiries and requests, supervising staff, ensuring guest satisfaction, and maintaining high standards of service. The Duty Manager will also be responsible for managing and resolving any issues that may arise during the guests stay.

  • Duty Manager

    3 months ago


    Eastern Cape, South Africa RMG Recruitment (Pty) Ltd Full time

    **Duty Manager** 5 Star Game Reserve outside of Port Elizabeth is urgently seeking a Duty Manager to join the team mid-August. You will be responsible for overseeing the general daily operations of a business, including administration, facilities, security and customer service. **Requirements and Benefits** Live-in position Minimum 2 years’ experience...

  • Duty Manager

    3 months ago


    Cape Town, South Africa CC Recruitment Agency Full time

    Job Overview **Date Posted**: Posted 7 mins ago **Location**: Cape Town, Western Cape **Job Title**: Duty Manager (Reservations) **Education Level**: High School / Matric **Job Level**: Management **Minimum Experience**: 3 - 5 Years Duty Manager (Reservations) - Camps Bay, Cape Town. **Requirements**: - Proof of minimum a Grade 12 Certificate. -...

  • Night Duty Manager

    4 months ago


    Cape Town, South Africa Global Talent Solutions Full time

    Night Duty Manager Leading property management company is looking for a night duty manager for a commercial and residential building based in Cape Town CBD **Responsibilities**: - Respond to and co-ordinate nighttime emergencies i.e., plumbing/electrical failures etc. - Call the emergency/after hour contractors etc. - Ensure guards are alert and at their...

  • Duty Manager/Host:

    2 days ago


    Cape Town, South Africa Career Custodians Full time

    Village N Life is a leading local Tourism and Hospitality group where we go above and beyond to ensure the last 10% standards are met. If you thrive on a company culture that focuses on growing their employees through career development and incentives, this is the company for you. Where exceptional people and exceptional opportunity awaits.What We're Looking...

  • Duty Manager

    4 months ago


    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 23150866 **Job Category** Rooms & Guest Services Operations **Location** The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **Function** Reporting to the Guest Services Experience Manager, the successful...

  • Duty Manager

    4 months ago


    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 24032998 **Job Category** Rooms & Guest Services Operations **Location** The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **Function**: Reporting to the Guest Services Experience Manager, the successful...

  • Duty Manager

    4 months ago


    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 24072518 **Job Category** Rooms & Guest Services Operations **Location** The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** **Function**: Reporting to the Guest Services Experience...

  • Assistant Duty Manager

    4 months ago


    Cape Town, South Africa HotelJobs.co.za Full time

    This well-established boutique hotel wishes to appoint an** Assistant Duty Manager**. Reporting directly to the General Manager, you will be required to: - Day-to-day running of the property - Guest relations: Assisting guests with excursions, inquiries, and external reservations and attending to complaints - Reception functions, checking guests in and...

  • Duty Manager/Host:

    3 days ago


    Cape Town, South Africa Career Custodians Full time

    Village N Life is a leading local Tourism and Hospitality group where we go above and beyond to ensure the last 10% standards are met. If you thrive on a company culture that focuses on growing their employees through career development and incentives, this is the company for you. Where exceptional people and exceptional opportunity awaits.What We're Looking...

  • Junior Duty Manager

    1 week ago


    Cape Town, Western Cape, South Africa Fempower Personnel Full time

    {"title": "Duty Manager Role Description", "content": "Duty Manager Role DescriptionFempower Personnel is seeking a highly skilled and experienced Duty Manager to join our team at one of the top hotels in Cape Town. The successful candidate will be responsible for overseeing daily hotel operations, managing guest inquiries and requests, supervising staff,...


  • Cape Town, Western Cape, South Africa Fempower Full time

    {"title": "Duty Manager Assistant", "content": "Job SummaryFempower is seeking a highly skilled Duty Manager Assistant to join our team. As a key member of our Front Office team, you will be responsible for overseeing daily hotel operations, managing guest inquiries and requests, and ensuring exceptional customer service.Key ResponsibilitiesManage and...

  • Junior Duty Manager

    3 days ago


    Cape Town, Western Cape, South Africa Manpower Group SA (Pty) Ltd Full time

    Job Title: Junior Duty ManagerWe are seeking a highly motivated and organized Junior Duty Manager to join our team in Cape Town CBD. The ideal candidate will be responsible for overseeing daily hotel operations, managing guest inquiries and requests, supervising staff, ensuring guest satisfaction, and maintaining high standards of service.Key...

  • Duty Manager

    5 months ago


    Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    EXPERIENCED, PRO ACTIVE, CUSTOMER ORIENTATED DUTY MANAGER, to oversee facilities, security and customer service. Duty Manager responsibilities include overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees. You will also meet regularly with upper management...