IT Operations Manager- Hardware and Software
1 week ago
**Salary**: Market related PLUS benefits
**AA/EE**: YES
To take responsibility ensuring the smooth running of IT Infrastructure, Operations, Applications and Security. The appointed manager will provide 2nd Line Infrastructure Support, with a strong emphasis on overseeing operations across Sub-Saharan Africa.
Collaboration with business for the purpose of I.T strategy development.
**Minimum qualifications and experience**
- Strong ITIL knowledge
- Min 5 years’ experience in an IT Operations role, with a proven track record in managing multiple projects
- Proven experience working with Microsoft technologies ie Microsoft Exchange, Azure, Office365
- Demonstrated ability in formulating and managing budgets, strategy, and execution of associated projects.
- Excellent knowledge of Asset Management.
- Knowledge of data protection operations and legislation (GDPR & POPIA).
**Technical competencies**
- Microsoft Operating Systems and network technologies
- Office 365
- Windows Server
- PCs, laptops, printers and peripherals
- CCTV and access control solutions
Your main responsibilities and duties in this position will include but are not limited to the following:
- Formulation and execution of local IT strategy.
- Resolve support issues.
- Complete ownership of 2nd line technical issues
- Manage and Liaise with 3rd party vendors and contractors.
- Formulation and management of local IT budget - CAPEX and OPEX.
- Support and administer technologies including Networks, Windows Server, Active Directory, Microsoft Exchange, Azure, Office365, VMWare and Citrix
- Problem solving Network, PC/Server hardware and OS issues.
- Assist and complete administrative and operational tasks, data management, incident logging, reporting, systems monitoring and testing, and disaster recovery and business continuity planning.
- Manage IT Operations assets and contracts.
- Collaborate with various global technical teams to ensure solution compatibility with company standards.
- Identify, screen and evaluate new solution opportunities to address unmet IT operational needs.
- Properly escalate unresolved issues to appropriate internal teams.
**Other duties and responsibilities**
- Manage IT subordinates at remote locations. Will require ad hoc travel.
- Management of telecommunications and connectivity infrastructure, including fibre lines and wireless backup mediums.
- Ownership of all IT administration including mobile contracts, hardware allocation documents and asset registers.
**By sending your CV along with other additional documents you give consent to HWR to process and retain your personal information for the current opportunity as well as for future opportunities
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