Hardware and Software Technician
2 days ago
IOCO Job Posting:
We are seeking a talented Support Technician to join our team in Cape Town. The ideal candidate will possess excellent technical skills and provide exceptional customer service.
Responsibilities:
- Incident Resolution: Utilize task completion and resolution within defined SLAs to resolve incidents efficiently.
- Service Request Fulfillment: Complete task fulfillment within SLAs to ensure timely service request resolution.
- Problem Management: Identify recurring issues and contribute to Problem Management processes.
- Communication: Engage in End-to-End communication with business users on outstanding issues.
- Task Completion: Complete daily, weekly, and monthly task lists and submit them to the Service Delivery Manager on time.
- Troubleshooting Documentation: Document troubleshooting on incidents before escalating.
- Email and Communications Policy Adherence: Ensure adherence to email and communications policies.
- ICT System Assistance: Assist with ICT system software and hardware installations and upgrades.
- Project Collaboration: Collaborate on ICT-related projects and project coordination.
- Hardware and Infrastructure Monitoring: Proactively monitor Hardware and Infrastructure and respond to related alerts.
Requirements:
- Minimum 1 year of experience in Desktop Support.
- Experience working within a Domain supporting Windows-based thin and fat clients.
Salary Information:
The successful candidate can expect a competitive salary of R450,000 - R600,000 per annum based on experience. This is a contract position with an onsite work environment, requiring necessary travel.
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