IT Operations Manager

2 days ago

Stellenbosch Western Cape, South Africa Tailormade Solution Full time

**Job Purpose**

In this role, you will take responsibility for ensuring the smooth running of IT Infrastructure, Operations, Applications and Security and ensuring users get maximum benefits from established Global Standards while providing 2nd Line Infrastructure Support, with a strong emphasis on overseeing operations across Sub-Saharan Africa. Collaboration with business for the purpose of I.T strategy development. The person will take responsibility for the regional standards and KPI requirements.

**Minimum qualifications and experience**:
**Duties and Responsibilities**:

- Resolve support issues
- You will be top line of escalation internally with complete ownership of 2nd line technical issues and liaison with 3rd party vendors and contractors.
- Formulation and execution of local IT strategy
- Formulation and management of local IT budget - CAPEX and OPEX
- Execution of global project initiatives, as required
- Support and administer technologies including Networks, Windows Server, Active Directory, Microsoft Exchange, Azure, Office365, VMWare and Citrix
- Problem-solving Network, PC/Server hardware and OS issues
- Assist and complete administrative and operational tasks, data management, incident logging, reporting, systems monitoring and testing, and disaster recovery and business continuity planning
- Ensure that appropriate standards are adhered to
- Follow the ITSM Incident, Request, Problem, Asset and Knowledge Management process
- Manage IT Operations assets and contracts
- Collaborate with various global technical teams to ensure solution compatibility with company standards
- Identify, screen and evaluate new solution opportunities to address unmet IT operational needs
- Properly escalate unresolved issues to appropriate internal teams

**Other duties and responsibilities**:

- Manage IT subordinates at remote locations. Will require ad hoc travel
- Support and maintain offsite remote facilities and employees. Will require ad hoc travel to assess site, plan & implement infrastructure
- Participate in strategic and budgetary planning processes, prepare, and administer IT operating budgets; provide recommendations on processes and implement new/revised solutions according to established standards. Analyse, prepare, and execute CAPEX/OPEX spent for each fiscal year
- Participate in field research in pursuit of new IT operational solutions and to evaluate

the applicability and usefulness of current solutions
- Excellent understanding of the organization’s goals and objectives and implementation of same
- Management of telecommunications and connectivity infrastructure, including fibre

lines and wireless backup mediums
- Ownership of all IT administration including mobile contracts, hardware allocation

documents and asset registers

**Essential Skills**:
***
- Demonstrated ability in formulating and managing budgets, strategy, and execution of associated projects
- Excellent knowledge of Asset Management
- Knowledge of data protection operations and legislation (GDPR & POPIA)
- Excellent ability to formulate training material, train and support stakeholders; and ability to present ideas in user-friendly language
- Experience in drafting policies and procedures
- Demonstrated experience with Disaster Recovery and Business Continuity planning
- Hands-on working experience managing and completing multiple projects simultaneously, whilst collaborating with both internal and external resources
- Agile, and able to multitask and work under pressure
- Ability to prioritize effectively, with excellent time management skills
- Planner with the ability to identify possible future obstacles, and problem-solving skills
- Excellent written and verbal communication skills
- Good interpersonal and organizing skills
- Ability to handle conflict situations well and establish a plan/strategy that reduces future situations
- Critical thinker with emotional resilience to overcome obstacles
- Self-confident and self-assured approach with a positive attitude
- Customer service focused
- Solutions-driven and self-managed individual
- Demonstrated experience managing and leading a team

**Technical competencies**:

- Microsoft Operating Systems and network technologies
- Office 365
- Windows Server
- PCs, laptops, printers and peripherals
- CCTV and access control solutions

**Core Competencies**:

- Customer focus: Strong external/internal customer orientation
- Communication: Listens well and shares ideas and solutions
- Teamwork: Seeks involvement and input from other people
- Initiative: Proactive, drives processes and tasks to achieve results
- Innovation: Comes up with resourceful ideas and solutions
- Ownership & Accountability: Takes ownership of own decisions and actions -successes and mistakes
- Management: Gives timely, constructive and specific feedback
- Detail orientation: Organized, methodical, good attention to detail

**General**:

- Will report to the Head of IT Operations
- Company laptop, cel

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