Operations Manager

2 months ago

Cape Town, South Africa MRI Software Full time

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.
Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.
And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future.
We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the South Africa Cape Town office.
POSITION OVERVIEW:
MRI Software is seeking an experienced and motivated Operations Manager to lead a team of approximately 14 back-office professionals providing shared services to the EMEA Professional Services department. The role requires strong leadership, operational management, and coordination to ensure the delivery of high-quality services in operations, project coordination, and PMO services. The successful candidate will report directly to the Director of Professional Services in South Africa, with a dotted line to the Operations Director in EMEA, and will play a key role in building a high-performing team.
RESPONSIBILITIES:

- Team leadership and people management, focusing on fostering a strong culture of collaboration, accountability, and excellence
- Oversee the hiring, training, ongoing development, and performance management of team members
- Inspire and ensure the team delivers operational, project coordination, and PMO services at the highest standard and to meet organisational objectives
- Continuously monitor performance metrics and processes to identify areas for improvement, efficiency gain and suggest corrective actions where necessary
- Drive commonality of approach and service delivery across the EMEA region, ensuring alignment with global strategies
- Act as the primary point of contact for internal stakeholders within the EMEA Professional Services department, ensuring expectations are managed, and issues are resolved in a timely manner
- Provide regular updates to senior leadership on team performance, key challenges, and opportunities
- Collaborate closely with the Operations Director for EMEA to shape, develop, and support the scaling of services and operational models as the needs of the business evolve

REQUIREMENTS:

- 5+ year experience in operations, project management, or shared services roles, with at least 3 years in a leadership or team management capacity
- Strong understanding of back-office operations, project coordination, and PMO services
- Proven experience in motivating and leading diverse teams, fostering high-performance cultures, and delivering operational excellence
- Ability to thrive in a dynamic, fast-paced environment, manage competing priorities, and maintain a client-centric focus
- Excellent communication, documentation, organisational, presentation and problem-solving skills
- Familiarity with resource management, with a focus on process optimisation, improvement, and efficiency
- Experience working in a global or multi-regional environment is a plus

We’re obsessed with making this the best job you’ve ever had

- We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group
- Have confidence in your health with our offered Medical Aid Scheme.
- Invest in our competitive Personal Pension plan and help set you up for your future.
- Big on family? So are we Here at MRI Software, we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).
- Enjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose
- Further your professional development with our Tuition Reimbursement Schemes
- Enjoy the flexibility of working from anywhere in the world for two weeks out of the year

MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the Prop Tech space.
Amazing growth takes amazing employees. Are you up to the challenge?
We know the
confidence gap
and
imposter syndrome
can get in the way of meeting remarkable candidates, so please don’t hesitate to apply — we’d love to hear from you

As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.
Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.

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