Team Leader
7 months ago
**Duties**:
- Willingness to work in dynamic, high-growth environment and should be willing to
work in after hours or weekends in case of business requirements.
- Monitor the process performance on day-to-day basis and define corrective &
preventive actions & identify improvement opportunities.
- Ensure that shift workers are rostered optimally to cover the 24/7 fraud detection
capability in answering inbound calls from customers as well as actioning of fraud
alerts timeously.
- Ensure agreed timelines for investigation and resolution of all customer
disputes/cases are met
- Ensure that all relevant and authorised stakeholders (internal and external) are kept
informed in an accurate and timeous manner.
- Review staff interactions with customers to gauge customer services quality offerings
and identify gaps within existing systems and develop the appropriate solutions to
improve the quality on systems where gaps have been identified.
- Manage escalations and ensure all high risk/significant incidents is brought to
management’s attention immediately.
- Monitor and ensure all cases in the Case Management System are actioned and kept
up to date daily.
- Execute ad-hoc duties allocated by management in a professional manner with
adherence to timelines given.
- Ensure that Interbank guidelines is followed as set out in the SABRIC Interbank
Repatriation of Funds guidelines document relating to securing of funds relating to
disputed online fraud incidents.
- Maintain a customer centric focus throughout case lifecycle, keeping in mind the
needs of customers and business units.
- Ensure team maintains the highest quality of data capture, updates, attachments and
financial entries in accordance with procedures, policies and legislation.
- Provide an efficient service and outcomes, to all our customers, internal and
channels.
- Provide accurate and regular daily, weekly and monthly statistics on team
productivity and performance of the relevant operational areas.
- Provide support to the various internal teams on the investigation of fraudulent
**Requirements**:
- Card and merchant payments systems, including eCommerce.
- Relevant Banking regulations and Industry practice.
- At least 2 to 3 years working experience in the Fraud Risk environment.
- Experience in dealing with customer and/or merchant complaints and industry
stakeholder and regulators.
-
Team Leader
4 months ago
Johannesburg, South Africa Smollan Full timeWe are on the lookout for a Team Leader in JHB-Woodmead As a Team Leader, you will be responsible for: - Sales Management - Shelf Health Management - Control Expenses - Execution of Point of Purchase - Administration - Customer Service and Satisfaction - 2-3 years Operations experience in a Field Marketing structure/sales and merchandising experience in a...
-
Team Leader
6 months ago
Johannesburg, South Africa Webhelp Full time**Job Advert** At Concentrix + Webhelp, commitment, integrity and team playing is valued and well recognised. We’re on the lookout for determined individuals who values the importance of team playing and are ready to step up and lead by shining example as a Team Leader in our bustling Braamfontein office where you’ll work on an exciting international...
-
Team Leader
6 months ago
Johannesburg, South Africa Webhelp Full time**Other** **Location** - Johannesburg, South Africa**Language** - English*** **Job Advert**: - At Concentrix + Webhelp, commitment, integrity and team playing is valued and well recognised. We’re on the lookout for determined individuals who values the importance of team playing and are ready to step up and lead by shining example as a Team Leader in...
-
Team Leader
3 months ago
Johannesburg, South Africa FirstRand Full timeJob Description Dear Future, Team Leader The role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflow Are you someone who can: - Manage costs / expenses within approved budget to achieve cost efficiencies - Engage with the customers in a professional way as specified in the service standards and...
-
Team Leader
6 months ago
Johannesburg, South Africa FirstRand Full timeJob Description Dear Future, Team Leader The role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflow Are you someone who can: - Manage costs / expenses within approved budget to achieve cost efficiencies - Engage with the customers in a professional way as specified in the service standards and...
-
Team Leader
7 months ago
Johannesburg, South Africa Yelani consultants Full timeYelani Consultants is seeking dynamic individuals to join our team as Face-to-Face Insurance Sales Team Leader **Requirements**: - Minimum of one year experience in insurance sales - Matric certificate - Proven ability to build and lead successful teams - Self-motivated and capable of working with mínimal supervision
-
Team Leader
7 months ago
Johannesburg, South Africa Integrated Global Services (IGS) Full time**About Us** IGS is a specialist in global on-site solutions with extensive shop production capabilities. Our Technology Research Center helps the world’s leading energy, power, and industrial companies solve their most critical surface engineering-related problems, improve coating and welding techniques, and evaluate material performance. **Position...
-
Team Leader
7 months ago
Johannesburg, South Africa FirstRand Full timeJob Description Dear Future, Team Leader The role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflow Are you someone who can: - Manage costs / expenses within approved budget to achieve cost efficiencies - Engage with the customers in a professional way as specified in the service standards and...
-
Team Leader
6 months ago
Johannesburg, South Africa Believe Resourcing Full time**About our Client: Our client, a seasoned leader in financial wellness programs, specialises in empowering employees with effective money management skills. Research highlights the alarming impact of financial stress on performance and health, with it ranking alongside major life events like divorce. Through tailored financial literacy training, our client...
-
Team Leader
6 months ago
Johannesburg, South Africa Integrated Global Services (IGS) Full time**About Us** IGS is a specialist in global on-site solutions with extensive shop production capabilities. Our Technology Research Center helps the world’s leading energy, power, and industrial companies solve their most critical surface engineering-related problems, improve coating and welding techniques, and evaluate material performance. **General...
-
Team Leader
6 months ago
Johannesburg, South Africa FirstRand Full timeJob Description Dear Future, Team Leader This role is responsible for the holistic management of the Client Services Departments for the MotoVantage Group across all insurance and non-insurance products. The Customer Services Team Leader position forms a pivotal role with regards to overall service delivery of MotoVantage Operations to clients, dealers and...
-
Retentions Team Leader
6 months ago
Johannesburg, South Africa AllLife Insurance Full timeAllLife is looking for a **dynamic and committed Retentions Team Leader** for our Johannesburg operation in Braampark. We want someone with a solid background in retaining customers in the life space or insurance space. Someone who is great at fostering a positive and family-oriented work culture. Key responsibilities include managing day-to-day...
-
Operational Service Leader
2 months ago
Johannesburg, Gauteng, South Africa Pronto Labour Team Full timeJob Title: Operational Service LeaderAbout the Role:We are seeking a highly experienced Operational Service Leader to join our Pronto Labour Team. As a key member of our team, you will be responsible for ensuring optimal productivity of our workshop and field service operations.Key Responsibilities:Deliver professional and efficient services to our...
-
Team Leader
3 months ago
Johannesburg, South Africa FirstRand Full timeJob Description To manage the portfolio of non-performing loans and certain watchlist accounts that are identified as extremely high risk exposures requiring additional focus and aim to reduce the impairment losses and maximise recoveries and close files in the minimum space of time Team Management and Leadership - Lead and manage a team of administrators,...
-
Team Leader
2 months ago
Johannesburg, South Africa MSP Staffing LTD Full timeOur client, a leading organization in the milk processing industry, is seeking a qualified Team Leader to join their team. This role offers an exciting opportunity to manage and supervise various departments, ensuring operational excellence and efficiency. Minimum Requirements: Completed Matric (Grade 12) certification. Bachelor of Technology in Production...
-
Team Leader
6 months ago
Johannesburg, South Africa FirstRand Full timeJob Description Dear Future, Team Leader The role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflow. Are you someone who can: - Manage costs / expenses within approved budget to achieve cost efficiencies - Engage with the customers in a professional way as specified in the service standards...
-
Team Leader-2
6 months ago
Johannesburg, South Africa FirstRand Full timeJob Description Dear Future, Team Leader The role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflow Are you someone who can: - Manage costs / expenses within approved budget to achieve cost efficiencies - Engage with the customers in a professional way as specified in the service standards and...
-
Team Leader-2
6 months ago
Johannesburg, South Africa FirstRand Full timeJob Description Dear Future, Team Leader The role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflow Are you someone who can: - Manage costs / expenses within approved budget to achieve cost efficiencies - Engage with the customers in a professional way as specified in the service standards and...
-
Retention Team Leader
3 weeks ago
Johannesburg, South Africa InspHire Full timeA premium broker dedicated to helping its clients increase their wealth is looking for a Retention Team Leader. As a Team Leader for the English Desk in Johannesburg you will play a key role in driving team success, fostering collaboration, and contributing to the growth of the company's operations in the region. - Lead and supervise a team dedicated to the...
-
Team Leader
1 month ago
Johannesburg, South Africa FirstRand Full timeJob Description To manage allocation and quality of work within area of responsibility Hello Future Team Leader, Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team in FR Short Term insurance, you will be surrounded...