Receptionist

**ENERAL**
- Teamwork and communication are vital.
- By continuously working hard at establishing and nurturing relationships to provide a level of service excellence that will exceed the guests’ expectations.
- The highest level of courtesy is expected - be friendly, interactive, efficient and organised as well as well presented, tidy and professional.
- Reception is the central hub of information for the lodge. You must be able to assist guests with general enquiries relating to all services offered at the lodge.
- Ensure smooth flow of information to other departments and ensure guest’s requests are met.

**DUTIES**
- Check-in of guests: ensuring that this integral step in the guest experience is smooth and adheres to the lodge standards.
- Check-out of guests: ensuring that we leave a lasting positive impression on guests and continue the service standard right until the last moment when they leave
- Contacting guests x nr of days before they arrive, if necessary, and obtain important information such as dietary requirements, bed setups, special occasions etc.
- Daily update of the day sheet during the day, if necessary, with updated F&B or room information
- Retrieving all the necessary information from Opera to complete the day sheet for the next day
- Review reservations, and escalate any issues raised
- Complete courtesy calls
- Complete daily checklists