Receptionist - Waterberg

2 months ago

Waterberg Limpopo, South Africa HotelJobs.co.za Full time

5* Game Lodge in the Waterberg area is looking for a Receptionist.
- Check-in of guests: ensuring that this integral step in the guest experience is smooth and adheres to the lodge standards.
- Check-out of guests: ensuring that we leave a lasting positive impression on guests and continue the service standard right until the last moment when they leave
- Contacting guests before they arrive, if necessary, and obtain important information such as dietary requirements, bed setups, special occasions etc.
- Daily update of the day sheet during the day, if necessary, with updated F&B or room information
- Retrieving all the necessary information from Opera to complete the day sheet for the next day
- Review reservations, and escalate any issues raised
- Complete courtesy calls
- Complete daily checklists

**Requirements**:

- Grade 12
- Formal qualification
- At least 2 - 3 years
- Fully computer literate
- Opera experience

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