Reservationist / Receptionist (Timeshare Lodge)
4 weeks ago
Timeshare Lodge in the Bela Bela area is looking for Reservationist / Receptionist.
- Ensure maximum unit occupancy on available rental units.
- Runs specials to maximize revenue income.
- Update and maintain the Rentals waiting lists, payments, and bookings, in order to provide updated information for the weekly arrivals.
- Respond to all rental queries in a timely manner.
- Follow up on rentals made and cancel bookings that did not pay within the prescribed time.
- Ensure rental units available are recorded on the reservations system.
- Daily allocation of rental payments received from online reservation booking platforms as well as any card / eft payments.
- Prepare yearly rental rates.
- Prepare and submit weekly and monthly reports.
- Ensure rental rates are updated on all online reservation platforms.
- Ensure company information is correctly advertised and updated on online reservation platforms.
- Ensure weekly and monthly rental targets are met.
- Prepare yearly timeshare weekly calendar.
- Sort out any double bookings as and when they arise.
- Assist Reception office in daily duties, guest service, check in, check out, daily cash up and any administration work that will be required from you.
**Requirements**:
- Must have a minimum of 3-years’ experience in self-catering / timeshare / Lodge Reservations and Reception duties within the hospitality industry.
- Excellent planning, executing, monitoring, and reporting skills.
- Bilingual in both English and Afrikaans with good writing skills.
- Computer skills - Cimso Innkeeper, Microsoft Word, Excel, and Outlook.
- Solid interpersonal skills.
- Individuals with Timeshare experience will get preference.
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