Receptionist

7 months ago


Cape Town, South Africa Unique Personnel Full time

Job Title
- Receptionist
- Job Number
- 72536
- Skills
- Sage Pastel Partner,MS Office Suite
- Industry
- Medical Practice
- City
- Cape Town
- Job Description

**Responsibilities**:

- Attention to detail
- Welcome and monitor on-site visitors, determine nature of business, and announce visitor to appropriate personnel
- Offer refreshments when needed
- Operate multi-line telephone system to answer all incoming calls
- Direct callers to appropriate personnel
- Retrieve messages from voice mail and forwards to appropriate personnel
- Ensure that switchboard is switched on and working by 8am and switched over to answering machine at 4pm
- Process Pastel Tax Invoices on supply. Ensure that the correct stock is invoiced, and that payment is received in full before client leaves the office
- Take payments for services and products. Record entry in receipt book and indicate file number as well as applicable payment method
- Make patient bookings
- Manage consultants’ day sheets
- Populate Sales Conversion Report as referrals come through.
- Opening and updating of patient files.
- Send, receive, sort, and route mail; maintain and route publications
- Safe-keeping of cash - hand over large amounts to Operations Manager to lock in safe. Daily cash up to be done
- Complete a variety of administrative duties
- Perform other clerical duties such as filing, photocopying, and organising on request from line manager.
- Order, receive, and maintain office supplies
- Order cartridges for all printers in the office
- Dress code - always looking professional and presentable.
- Ensuring that reception area is always neat and tidy and presentable.
- Understanding company procedures and policies
- Inherent Requirements

**Qualifications and Competency Criteria**
- Essential: Grade 12 pass
- Job specific in-service training to understand customer needs, and associated products.
- Proficiency will be determined by both theory test results and practical assessments.
- Periodic assessments and performance evaluations to assess ongoing competency.

**Experience**
- Proficiency in Microsoft Office suite
- Minimum of 2 years’ experience in reception and office administration duties
- 1-2 years of administrative experience in a sales or customer service role, experience in a medical device or healthcare industry preferred.
- Proficiency in Sage Pastel Partner preferred.

**Knowledge, Skills and Abilities**
- Strong written and verbal communication skills
- Must have own reliable transport
- Ability to work well under pressure and with large volumes of work
- Display strong attention to detail
- Ability to multitask, prioritize and remain organized
- Minimum Qualification
- Matric
- Terms


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