Receptionist - Montclare Place

Receptionist
Job grade: B3

Job Purpose

To be the first point of contact that any incoming customer or caller has with the company. It is the receptionist's role to ensure that all callers and customers are taken care of and that a good business image is given to the public.

The Receptionist will be based at Montclare Place, Cape Town and will report to the Personal Assistant.

The Receptionist will have no budgetary responsibility.

Duties and responsibilities
- Interaction with clients, tenants, and contractors in a busy reception.
- Booking and coordinating meeting rooms.
- Interacting with messengers collecting and delivery cheques/mail.
- General office duties e.g., filing, photocopying, etc.
- Answering the telephone, screening, and directing calls to other staff members as well as providing basic information to callers.
- Taking telephone messages.
- Liaison with all staff, tenants and contractors.
- Contact contractors to log calls when required. E.g., Aircon problems, lifts out of order, Fire dept in case of fire, Municipality for outages and burst pipes, plumbers and electricians when required, etc.
- Keeping the reception area tidy and well maintained.
- Dealing with customer / tenant queries and ensuring a professional interaction to resolve queries.
- Handle reception and liaising with the Refreshments Team.
- Ensure that meeting rooms are serviced between meetings and that lunch orders are taken and carried out / managed, when required.
- Handle Petty Cash.
- Issue Keys and Contractors Register.
- Manage the ordering of stationery and control thereof.
- Updating contact details / files / records etc.
- Loading invoices on Fraxion for Legal, Tenant Installations and Brokers Commission for various portfolios.

Experience

Minimum two years’ receptionist and administration experience.

**Qualifications**:
Matric/Grade 12.

Competencies
- Excellent verbal and written communication skills.
- Reliable, Trustworthy, Honest, and very organized.
- Well-developed interpersonal skills.
- Basic computer skills. - Must be proficient in Outlook, Word, and Excel
- Proven track record of client liaison and switchboard experience.
- Friendly, outgoing, patient and well presented.
- Intelligent self-starter with an ability to show initiative.
- Ability to work autonomously with little guidance, attention to detail and meet deadlines.
- Flexible and adaptable team player.
- Assertive and driven.

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