Receptionist

2 weeks ago

Cape Town, South Africa Tower Group Full time

Our Client Based in the V&A Waterfront area are on a lookout for a Receptionist to join the team on a Permanent Basis.

The Receptionist affects the success of the Centre through his/her telephone etiquette and
professional mannerism when liaising with a client, visitor or supplier at reception.
- The responsibilities of the Receptionist are listed below, however are not limited to:
Take pride in managing the Front of house of the Centre:

- Cleanliness
- Organized reception desk
- Presentable appearance

Switchboard:

- Answer calls professionally
- Create client satisfaction, express helpfulness and friendliness
- Take accurate messages
- Ensure calls are transferred correctly
- Be the first point of contact for all clients and visitors on a daily basis, providing a friendly
and welcoming front of house service - ensuring excellent first impression.
- Always ensure clients needs are met, promptly and professionally
- Ensure visibility and readiness to assist clients as and when the need arises with flexibility
and helpfulness
- have a basic understanding of all key services:

- Products (Office, on-the-move, IT, telecoms, canteen etc.)
- Administration services: copies, printing, typing of documents etc.
- Always has true intention to go above and beyond the expectations of a client, must have
an internal passion for customer service.
- Take ownership of queries or client issues brought to his/her attention and must ensure it is
followed through to the end
- As a backup to the CM the receptionist must be available for the preparation of offices
before new clients move in. Setting up IT (Basic), Telephones, furniture and ensuring
welcome packs are ready for the arrival of new clients.
- Assisting clients with printing, binding and copying (when receptionist is unable to)
- Always keep an eye open for Centre cleanliness including bathroom facilities whenever you
move around the Centre (report unsatisfactory areas to CM)
- Professional and clear communication skills
- Knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook
- Extremely important to have organizational skills and the ability to priorities and multi-task

Act as a back-up when needed ensuring the boardrooms are ready for the client use, if
there is special requirements e.g.:

- Video Conferencing
- Lunch requirements
- Beverage requirements
- Flip chart etc.
- Ensure that everything is in order before the client uses the boardroom.
- Provides admin support including:

- Mail distribution into post boxes
- Organising courier services
- Ordering office supplies
- Preparing and booking meeting rooms
- Other administration/secretarial duties
- Embraces the brand and set an example for the team of high performance, professional
appearance and proficient customer liaison
- Check clients birthdays and ensure client is made to feel special (activity to be discussed
with CM)

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