Grocery & Retail Account Manager, UBER Eats South

6 months ago

Randburg, South Africa Uber Full time

**About the Role**

As a Grocery and Retail Account Manager, you will be in charge of developing Uber Grocery in specific areas and/or cities, both on the topline (orders and clients growth) and bottom line (average basket), with a strong focus on the partner's dimension You'll have to drive business performance in your area.

**What You'll Do**
- **Operational Improvement**:Drive forward operational improvement with your partners to ensure that together we are delivering the best experience to Uber Eats users - whether that's making sure they received what they ordered or they're receiving it when they expect it.
- **Growth**:Develop plans in conjunction with your partners to grow their business through adding locations, experimenting with new business models (eg. dark kitchens) or growing same-location sales (eg. effective marketing, menu optimisation).
- **Analysis**:Quantify everything you do. Utilise data-driven decision making to understand the performance of initiatives to ensure you are effectively prioritising those with the highest return on investment.
- **Commercial Management**:Lead commercial discussions with enterprise partners to build sustainable long-term partnerships.
- **Build tools and processes**:Use your analytical ability combined with operational rigour to build tools and processes to drive forward partnership KPIs.
- **Partner with internal teams**:Work closely with stakeholders in internal teams both in the RSA and globally (eg. Product, Support, Courier Operations) to solve problems and ensure that feedback received is utilised in improving our product and operations.

**What You'll Need**
- At least 2 years of proven experience in a sales or account management role, but we will consider a range of backgrounds
- Bachelor's Degree in a commercial/ technical field
- Excel proficiency and a knack for dealing with numbers and analysis
- Ability to take initiatives and easily adapt to constantly-changing work environment.
- Good communication and interpersonal skills, with the ability to persuasively communicate recommendations and optimally champion customer needs
- Highly autonomous - able to work with mínimal oversight
- Be proactive and build positive and lasting relationships with our grocery partners, bringing them added value and helping them to reach their potential on Uber Eats
- Project Management: good organization & managerial skills
- Ability to compute number and land on a data-based strategy

**Preferred Qualifications**
- At least 2 years of proven experience in a sales or account management role, but we will consider a range of backgrounds
- Bachelor's Degree in a commercial/ technical field
- Excel proficiency and a knack for dealing with numbers and analysis

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